# Administrator > NHS job listing from Job Clerk for Central and North West London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrator/bf0e016a-df0c-40d1-95a3-1d2e09f6a306 - **Markdown:** https://www.jobclerk.com/job/administrator/bf0e016a-df0c-40d1-95a3-1d2e09f6a306.md ## Summary - **Status:** Live - **Employer:** Central and North West London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 per annum incl. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-26T23:59:00.000Z - **Posted:** 2026-06-17T11:33:30.110Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Southall/Central_North_West_London_NHS_Foundation_Trust/Ealing_children_ServicesEaling_Community_Partners/Ealing_children_ServicesEaling_Community_Partners-v8063525 - **Application URL:** https://apps.trac.jobs/job-advert/8063525?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cnwl.nhs.uk ## Job Content ### Job overview To provide high quality administrative support to Ealing Specialist Children services working with Ealing Community Partners (ECP), managing all referrals and calls through a single point of access (SPA) related work in a call centre environment ### Main duties of the job Administrators will check patient eligibility, register referrals in service specific SystmOne units and where appropriate, will arrange clinical triage and/or book appointments via telephone. Call handling via the single point of access (SPA) is a major part of the role as this is the main telephone service for patients arranging an appointment or enquiring about their Childs care. Administrators are responsible for sending correspondence to patients, GP's and other health professionals which will include clinic/appointment letters, and confirmation and reminder SMS's. ### Detailed job description and main responsibilities To deal with telephone enquiries from health professionals, service users and their families, carers and team members, some of whom are anxious or have cultural or language difficulties. To process service specific referrals within the timeline agreed to avoid breaches. Provide information and advice to service users over the telephone, face to face and/or in writing. To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary. To regularly access generic email systems responding to and actioning queries. To provide administrative cover where required across ECP services. To be able to meet deadlines and manage time effectively. To book interpreters where required to ensure equity of access for patients. To format and send out clinic letters and reports as appropriate including imaging and tests results. To cover front of house (reception) which may include opening and closing of the reception area. To undertake any other task as required commensurate with the grading of this post ## Job Details To provide high quality administrative support to Ealing Specialist Children services working with Ealing Community Partners (ECP), managing all referrals and calls through a single point of access (SPA) related work in a call centre environment ## Job Description Administrators will check patient eligibility, register referrals in service specific SystmOne units and where appropriate, will arrange clinical triage and/or book appointments via telephone. Call handling via the single point of access (SPA) is a major part of the role as this is the main telephone service for patients arranging an appointment or enquiring about their Childs care. Administrators are responsible for sending correspondence to patients, GP's and other health professionals which will include clinic/appointment letters, and confirmation and reminder SMS's. ## Responsibilities To deal with telephone enquiries from health professionals, service users and their families, carers and team members, some of whom are anxious or have cultural or language difficulties. To process service specific referrals within the timeline agreed to avoid breaches. Provide information and advice to service users over the telephone, face to face and/or in writing. To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary. To regularly access generic email systems responding to and actioning queries. To provide administrative cover where required across ECP services. To be able to meet deadlines and manage time effectively. To book interpreters where required to ensure equity of access for patients. To format and send out clinic letters and reports as appropriate including imaging and tests results. To cover front of house (reception) which may include opening and closing of the reception area. To undertake any other task as required commensurate with the grading of this post ## Person Specification ### Experience **Essential** - Significant experience of working in an administrative capacity - Knowledge of the database System 1 - Understanding of Data Protection and Confidentiality - Understanding of Equal Opportunities and Diversity **Desirable** - Experience of working in an NHS setting ### Personal Qualities **Essential** - Capacity to manage a demanding workload - Self motivator - Corporate loyalty and behaviour - Good inter-personal skills - Good team-player ### Skills and Abilities **Essential** - Demonstrable knowledge of MS Word, Outlook and Excel - The ability to deal with difficult/emotional callers - Accurate data entry and typing skills - Demonstrable knowledge of Microsoft Powerpoint - Excellent written and verbal communication skills - Ability to work unsupervised - Ability to prioritise own workload - Ability to work within a team **Desirable** - Demonstrable knowledge of E-Procurement system - Demonstrable knowledge of System 1 database ### Qualifications and Education **Essential** - GCSE or equivalent in English and Maths ## Documents - [cnwl values (pdf, 182.9kb)](https://www.healthjobsuk.com/documents?edoc=1162) - [cnwl staff charter (pdf, 684.7kb)](https://www.healthjobsuk.com/documents?edoc=2868) - [cnwl staff networks (pdf, 320.0kb)](https://www.healthjobsuk.com/documents?edoc=1160) - [cnwl reward and wellbeing handbook 2020 (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1773) - [band 3 personal spec & job description (pdf, 189.4kb)](https://www.healthjobsuk.com/documents?vdoc=10354029) - [cnwl culture scarf behaviour framework (pdf, 710.2kb)](https://www.healthjobsuk.com/documents?edoc=2869) - [accommodation information for new starters (pdf, 120.6kb)](https://www.healthjobsuk.com/documents?ddoc=2438) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.