# Administrator > NHS job listing from Job Clerk for Central London Community Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrator/3262b1b0-d893-4256-801f-699b0d78a503 - **Markdown:** https://www.jobclerk.com/job/administrator/3262b1b0-d893-4256-801f-699b0d78a503.md ## Summary - **Status:** Live - **Employer:** Central London Community Healthcare NHS Trust - **Location:** Emergency/Out of Hours Dental Services - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 per annum, inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Shift work) - **Closing date:** 2026-10-01T16:00:00.000Z - **Posted:** 2026-09-17T09:50:47.262Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Watford/Central_London_Community_Healthcare_NHS_Trust/Administrator/Administrator-v8302615 - **Application URL:** https://apps.trac.jobs/job-advert/8302615?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.clch.nhs.uk ## Job Content ### Job overview CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! Single Point of Access (SPA) Administrator Are you looking for an administrative role where you can make a meaningful difference? Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire? If so, we’d love to hear from you. Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients across South and West Hertfordshire. In this role, you will: - Manage electronic referrals from a wide range of healthcare professionals - Handle patient telephone enquiries across multiple services - Use an advanced electronic patient record system to support efficient service delivery You will be joining a collaborative and supportive team made up of administrators with a range of experience. We are proud of our inclusive culture and commitment to continuous development. Location: BRE, Bucknalls Lane, Watford, WD25 9NH Working Pattern: This is a 7-day service operating from 8:00am to 8:00pm. Shifts are scheduled across these hours, including weekends and Bank Holidays, as the service runs 365 days a year. If you have applied for this position within the last 6 months and were unsuccessful, please do not re-apply unless your experience has significantly changed. ### Main duties of the job Flexible working is an essential part of this role, including providing cover for central booking and reception services in line with service needs. The post holder will also be expected to work evenings where required. The successful candidate will maintain strict confidentiality at all times, recognising the sensitive nature of the service. They will use their initiative to manage day-to-day tasks effectively and respond to routine queries and challenges. Key responsibilities include: - Process new referrals in line with local Standard Operating Protocols (SOPs) - Book clinics and appointments, managing cancellations and amendments promptly - Maintain health records as required in accordance with local SOPs - Accurately enter and retrieve patient information using electronic patient record systems - Provide accurate confirmation of appointments to patients - Maintain the integrity of patient data on electronic patient records, including the creation and update of records - Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate - Work with telephonic equipment and computer software used to support the Single Point of Access service ### Detailed job description and main responsibilities Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment. ## Person Specification ### Skills **Essential** - Understanding of the need for confidentiality - Understanding of Equal Opportunities and Diversity - Ability to create and structure office systems e.g. filing, stationery and equipment ordering - Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook) - Accurate copy typing - Excellent verbal and written skills - Demonstrates excellent customer service skills - Able to prepare routine correspondence independently - Able use own initiative to plan and prioritise own workload to meet deadlines - Ability work effectively in a team - Excellent attention to detail - Ability to work and adapt to a changing Environment - Ability to work autonomously and make decisions - Evidence of excellent organisational skills - Self-motivated - Reliable, flexible & adaptable - Ability to use initiative - Creative & innovative - Ability to stay calm and focused - Able to provide evidence of demonstration of the Trust’s Values and Behaviours - Able to meet the required IT Skills for the post **Desirable** - Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults ### Experience **Essential** - Secretarial or administrative experience in an office environment - Experience of working with the general public in a customer or client-facing role - Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment - Experience of taking, producing and distributing notes as directed **Desirable** - Experience of working with patients and carers in a public sector environment - Experience of working in a health care environment ### Qualifications **Essential** - Good level of literacy and numeracy and general education - NVQ Admin Level 3 in Administration or equivalent **Desirable** - European Computer Driving Licence (ECDL) or equivalent ## Documents - [jd (pdf, 544.3kb)](https://www.healthjobsuk.com/documents?vdoc=10622075) - [clch trust values (pdf, 893.7kb)](https://www.healthjobsuk.com/documents?vdoc=10622077) - [functional requirements (pdf, 439.8kb)](https://www.healthjobsuk.com/documents?vdoc=10622076) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.