# Administrator > NHS job listing from Job Clerk for Durham Dales Health Federation. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrator/176e115e-fcf0-4498-ad35-2c5c6baa11f0 - **Markdown:** https://www.jobclerk.com/job/administrator/176e115e-fcf0-4498-ad35-2c5c6baa11f0.md ## Summary - **Status:** Live - **Employer:** Durham Dales Health Federation - **Location:** Unit 51 Innovation Hse, Longfield Rd, South Church Enterprise Park, Bishop Auckland, Durham, DL14 6XB, United Kingdom; University Hospital Of North Durham; Bishop Auckland General Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Salary:** £25787.00 - **Contract type:** Permanent - **Employment type:** Full-time, Part-time - **Closing date:** 2026-09-04T23:59:00.000Z - **Posted:** 2026-08-19T12:04:00.565Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/U0041-26-0011 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/U0041-26-0011/pre-application-questions-pause?referrer=jobadvert&ref=U0041-26-0011 - **Employer website:** https://ddhf.co.uk/ ## Job Content ### Job summary This is a role established to support the organisation in carrying out day-to-day activities and to provide an element of cover or additional resource to our partner organisations as required. The post-holder will work closely with, and under the direction of, the management team to improve standards across a wide range of organisational activities. The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills further in our rapidly growing organisation. The post-holder may be required to provide reception and/or administrative support to member practices on either a short or long term basis to cover absence, recruitment gaps or sickness or a long term placement/job share with member practices. ### Main duties of the job - Offer general assistance to the team and project a positive and friendly image to patients - Ensure an effective and efficient service is provided to patients and any other visitors - Receive, assist and direct patients in accessing the appropriate service or - Undertake a variety of administrative duties to assist in the smooth running of the - To have a thorough knowledge of all procedures and to work in accordance with - Report risks, significant problems and issues to the relevant person ensuring - Promote Equality and Diversity and Health and Safety of self and others - Promote and maintain DDHF Core Values - Any other duties which may be required from time to time - Using judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner ### About us A group of 12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, and be prepared for the challenges the NHS would face in the future.The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation.DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services.That means providing a range of services that all GP practices in the area can use to help look after patients.We employ a range of clinical staff pharmacists, nurses, emergency care practitioners and social prescribing link workers as well as non-clinical, administration support staff. DDHF are able to offer an NHS pension and lenght of service holidays. Other benefits are available on our website ### Details - Date posted: 19 August 2026 - Pay scheme: Other - Salary: £25,787 a year - Contract: Permanent - Working pattern: Full-time, Part-time - Reference number: U0041-26-0011 - Job locations: Unit 51 Innovation Hse, Longfield Rd, South Church Enterprise Park, Bishop Auckland, Durham, DL14 6XB, United Kingdom, University Hospital Of North Durham, North Road, Durham, DH1 5TW, United Kingdom, Bishop Auckland General Hospital, Cockton Hill Road, Bishop Auckland, County Durham, DL14 6AD, United Kingdom ### Job responsibilities The administrator will be required to promote and support the mission and vision of the service for which they are responsible. They will: Adapt to and support any changes that are implemented to improve the service At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner Demonstrate their commitment by the efficient completion of all tasks allocated Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations Adhere to equal opportunities policy throughout the course of their employment - Ensure building security; have thorough knowledge of doors/windows/alarm Administration Providing administration/ reception support to the wider DDHF team Inputting data Document management Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Senior Management team Circulate information to members of the wider DDHF team as required Develop and maintain systems and update information to be shared between DDHF & member practices Comply with any internal or external audits where required - Open and appropriate distribution of all postal correspondence - Ad hoc organisation of corporate events for DDHF - Ad hoc circulation of communications to Practices as required Personal/Professional development The post-holder will participate in any training programme implemented by DDHF as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. - Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisational policies and procedures relating to confidentiality and the protection of personal and sensitive data. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: - Communicate effectively with other team members, patients and carers - Recognise peoples needs for alternative methods of communication and respond accordingly ## Person Specification ### Other **Essential** - Reliable - Positive can do attitude - Ability to travel independently within the Durham Dales Locality. - Able to provide cover at different bases within the County Durham Locality at short notice ### Experience **Essential** - Experience of admin/ reception role - Experience of data entry - Experience of Diary management **Desirable** - Working knowledge of SystmOne - Previous experience of working in primary care ### Qualifications **Essential** - 5 GCSEs/O levels including English and Maths at grade C minimum (or equivalent) **Desirable** - NVQ Admin level 3/4 ### Knowledge & Skills **Essential** - IT literate with Microsoft Office Word & Excel - Good English language, numeracy and communication skills - Pleasant disposition, helpful and effective telephone manner - Professional approach to appearance and conduct - Awareness and maintenance of confidentiality - Accurate and methodical in completing tasks. - Proactive and flexible with good time management. - Ability to listen, to discuss and inform clearly - Able to prioritise effectively - Ability to use own initiative but seek help and support when needed - Able to work in a team - Ability to record in writing both clearly and accurately ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.