# Administrator - Therapies Outpatients Services > NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrator-therapies-outpatients-services/e0e4ba85-e475-41e4-ac57-4d8d494dbd0d - **Markdown:** https://www.jobclerk.com/job/administrator-therapies-outpatients-services/e0e4ba85-e475-41e4-ac57-4d8d494dbd0d.md ## Summary - **Status:** Live - **Employer:** East Suffolk and North Essex NHS Foundation Trust - **Location:** Ipswich Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-10T22:59:00.000Z - **Posted:** 2026-09-04T08:43:24.820Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Ipswich/East_Suffolk_North_Essex_NHS_Foundation_Trust/Administration/Administration-v8260088 - **Application URL:** https://apps.trac.jobs/job-advert/8260088?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.esneft.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a highly motivated and forward thinking Administrator within our Integrated Therapies administrative team. You will be working within our Dietetics team. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department. You will have good communication skills, ability to work well in a team and excellent attention to detail and accuracy. You must have an excellent telephone manner, as you will be speaking to patients and their families on a daily basis. You will also need to be able to plan and prioritise effectively, work within defined deadlines and have the ability to work flexibly to meet the demands of the service. Proposed interview date: 21st September 2026 ### Main duties of the job Acting as the first point of contact for patients, carers, clinicians and external agencies, responding to telephone, email and face-to-face enquiries in a professional and compassionate manner. Managing patient appointments using Epic, including booking, cancelling, rescheduling and maintaining clinic utilisation. Coordinating patient pathways from referral through to discharge, ensuring actions are completed accurately and within agreed timescales. · Monitoring referrals, work queues and electronic tasks, escalating issues where appropriate. Supporting clinicians with the maintenance of electronic patient records and administrative aspects of patient care. Producing correspondence, clinic letters, reports and other documentation using Microsoft Office and Trust systems ### Detailed job description and main responsibilities For full details of the responsibilities and duties of this role please see the attached job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Confidentiality and Data Protection - Customer service **Desirable** - NHS Knowledge of relevant work area ### Experience **Essential** - Previous administrative role - Working collaboratively as part of a team - Advanced IT Systems including - Microsoft Office - Experience of communicating with a range of people both within and external to the organisation **Desirable** - NHS Experience - Experience within relevant work area - Experience of working with members of the public - Supervision/co-ordination of other team members ### Qualifications **Essential** - GCSE grade 5/C or equivalent in English and Maths - NVQ level 3 in administration/secretarial or equivalent experience ## Documents - [staff networks (pdf, 230.1kb)](https://www.healthjobsuk.com/documents?edoc=2724) - [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262) - [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499) - [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146) - [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404) - [job description & person spec (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10573705) - [admin & digital apprenticeships - esneft 2026 (pdf, 3.3mb)](https://www.healthjobsuk.com/documents?ddoc=2452) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.