# Administrator B&S Team Leader > NHS job listing from Job Clerk for Liverpool Women's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrator-bands-team-leader/a721c035-b86a-4bdb-a368-f01c582825b9 - **Markdown:** https://www.jobclerk.com/job/administrator-bands-team-leader/a721c035-b86a-4bdb-a368-f01c582825b9.md ## Summary - **Status:** Live - **Employer:** Liverpool Women's NHS Foundation Trust - **Location:** Liverpool Women's Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent Full time - **Employment type:** Full time - 37.5 hours per week (Monday - Friday working pattern) - **Closing date:** 2026-10-08T22:59:00.000Z - **Posted:** 2026-09-24T15:31:07.693Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Knutsford/Liverpool_Womens_NHS_Foundation_Trust/Reproductive_Medicine_Unit/Reproductive_Medicine_Unit-v8229016 - **Application URL:** https://apps.trac.jobs/job-advert/8229016?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cqc.org.uk/location/REMAX/contact ## Job Content ### Job overview The Hewitt Fertility Centre is one of Britain’s largest Reproductive medicine units providing a comprehensive service to NHS, Self-Funding and Satellite patients. The Hewitt Fertility Centre is wholly committed to providing a high-quality service to patients who attend the centre, for a range of fertility related investigations and treatments. An opportunity has arisen within The Hewitt Fertility Centre at Knutsford for an Administrative Team Leader, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in administration is essential and previous staff supervision would be considered an advantage. ### Main duties of the job The post holder will support the Booking and Scheduling Team in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre Knutsford, supporting a full appointment booking service for NHS Patients and Self- Funding Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centers. The postholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit. Post Holder working pattern will be Monday - Friday. ### Detailed job description and main responsibilities Manage the workload of the reception and booking and scheduling team on a daily basis, including the arrangement of weekly rotas, ensuring work is completed to the appropriate standards. Supervise the provision of an efficient administration service by the administration team, ensuring work is completed and in a timely manner to meet clinical team needs Ensure the provision of a friendly and approachable patient reception and Booking & Scheduling service for the Hewitt Fertility Centre dealing personally with any complex or sensitive queries using judgement and discrete. - Provide line management and support to all staff within the team, including sickness and absence management, performance reviews and PDR’s, disciplinary issues, assessment of training needs, establishment of training plans and recruitment. Monitoring all patient on the RTT pathway to ensure that patient complete their pathway within 18 weeks where possible, providing reports for the Operational Managers and ensuring any complex cases or potential breaches are address with the appropriate team as early as possible. Ensure the registration of all Self -Funding patients and prepare patient files. Entering demographic data on Patient Access Systems (PAS) Digicare and IDEAS. Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required. - Please note this post is for our Knutsford Hewitt Centre site For full detail see job description ## Person Specification ### Experience **Essential** - At least 3 years’ experience of working in a Patient Contact Centre Environment in the NHS or other healthcare provider. - Supervisory experience of at least 1 year providing day to day supervision of a team of staff - Experience of staff management including sickness absence management, appraisal/personal development reviews - Experience of undertaking recruitment and selection - Experience of developing policies and task specific standard operating procedures - Ability to resolve conflict and complaints at source. - Experience of providing a service to Private Patients. ### Personal Attributes **Essential** - Flexible and adaptable to change - Ability to work to a deadline and prioritise own workload. - Ability to work on own unsupervised. - Able to multitask. - Courteous, friendly and confident - Be able to work under pressure in a busy environment. - Able to direct and lead staff in the delivery of work - Capable of dealing with sensitive and confidential documents and situations - Understand the requirement of delivering an excellent service to all at all times - Occupational Health cleared to perform the role. - Good work attendance. - Team Player ### Qualifications & Learning **Essential** - Educated to Diploma/Certificate level/NVQ4 or equivalent experience in addition to GSCE or equivalent English & Mathematics - European Computer Driving Licence (ECDL) qualification - Hold/currently working towards or willing to undertake a professional qualification in leadership at diploma or Certificate level. ### Skills, Knowledge & Aptitudes **Essential** - Understanding of confidentiality, Data Protection and Caldicott principles - Extensive knowledge of NHS waiting lists & pathway management requirements and procedures - Excellent level of numeracy and literacy skills. - Able to communicate clearly both in verbal and written communications - Good keyboard & PC skills - Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel - Organised & methodical with an attention to detail. - Ability to analyse information and report information to others in a meaningful way - Able to maintain accuracy to high standards - Able to make best use of time and resources, to plan and complete individual workload whilst managing the workload of others. - Excellent telephone manner - Understanding of change and project management processes. - Ability to recognise and resolve complex issues - Confidence in dealing with people at all levels. - Must be able to demonstrate an understanding of quality and diversity ## Documents - [risk id (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10538662) - [recruitment pack (pdf, 9.7mb)](https://www.healthjobsuk.com/documents?edoc=2490) - [b&s admin team lead (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?vdoc=10538663) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.