# Administrative Support > NHS job listing from Job Clerk for University Hospitals of North Midlands NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrative-support/8afde336-5e2b-4a21-9d9f-27af26525299 - **Markdown:** https://www.jobclerk.com/job/administrative-support/8afde336-5e2b-4a21-9d9f-27af26525299.md ## Summary - **Status:** Live - **Employer:** University Hospitals of North Midlands NHS Trust - **Town:** Stoke On Trent - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T15:12:55.203Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/StokeonTrent/University_Hospitals_North_Midlands_NHS_Trust/Outpatients/Outpatients-v8058351 - **Application URL:** https://apps.trac.jobs/job-advert/8058351?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhnm.nhs.uk ## Job Content ### Job overview At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. An exciting development opportunity has arisen for a band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust.  The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise, set tasks/objectives. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures. ### Main duties of the job To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary. Deals with enquiries where there may be barriers to understanding. The post holder will deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies. The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals. To work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to ensure the achievement of Trust and Divisional objectives. Communicates closely with the system administrators on a daily basis updating them on any slot issues, patient queries, also to ensure that feedback is given on any work that has been allocated daily. Ensuring that all available capacity is fully utilised Take instruction from Clinic administrator to deliver an effective and efficient booking service Organises own workload, coordinates and adjusts on-going clinic appointments ### Detailed job description and main responsibilities For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details ## Job Details At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. An exciting development opportunity has arisen for a band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise, set tasks/objectives. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures. ## Job Description To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary. Deals with enquiries where there may be barriers to understanding. The post holder will deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies. The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals. To work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to ensure the achievement of Trust and Divisional objectives. Communicates closely with the system administrators on a daily basis updating them on any slot issues, patient queries, also to ensure that feedback is given on any work that has been allocated daily. Ensuring that all available capacity is fully utilised Take instruction from Clinic administrator to deliver an effective and efficient booking service Organises own workload, coordinates and adjusts on-going clinic appointments ## Responsibilities For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details ## Person Specification ### Desirable **Essential** - - Varied knowledge of IT skills **Desirable** - - Customer care service ### Essential **Essential** - Grade C's and above to include Maths and English or equivalent experience **Desirable** - - Previous NHS experience ## Documents - [job description (pdf, 840.5kb)](https://www.healthjobsuk.com/documents?vdoc=10348398) - [policy ex-offenders (pdf, 36.1kb)](https://www.healthjobsuk.com/documents?edoc=1001) - [speaking up policy (pdf, 523.6kb)](https://www.healthjobsuk.com/documents?edoc=2142) - [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=1004) - [person specification (pdf, 840.5kb)](https://www.healthjobsuk.com/documents?vdoc=10348399) - [family relocation information (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1118) - [infection control statement (pdf, 107.5kb)](https://www.healthjobsuk.com/documents?edoc=1003) - [recruitment reasonable adjustments (pdf, 122.1kb)](https://www.healthjobsuk.com/documents?edoc=2872) - [statement handling – updated from policy (pdf, 33.6kb)](https://www.healthjobsuk.com/documents?edoc=1000) - [trust policy on managing risk associated with safeguarding children (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1007) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.