# Administrative Officer > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administrative-officer/5599eba3-8080-4ed6-9876-88e291b7745d - **Markdown:** https://www.jobclerk.com/job/administrative-officer/5599eba3-8080-4ed6-9876-88e291b7745d.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Location:** Cardigan Integrated Care Centre - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum (pro rata if part time) - **Contract type:** Permanent - **Employment type:** Part time - 25 hours per week (Covering shifts between 08:00-18:30 Monday to Friday) - **Closing date:** 2026-09-08T22:59:00.000Z - **Posted:** 2026-08-27T10:10:54.535Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Cardigan/Hywel_Dda_University_Health_Board/Urgent_Care/Urgent_Care-v8233851 - **Application URL:** https://apps.trac.jobs/job-advert/8233851?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview We are pleased to offer the opportunity for an Administrative Officer to join our Same Day Urgent Care and Community Outreach services. This is a varied, patient-facing role at the heart of a busy multidisciplinary service. You will often be the first point of contact for patients, relatives and professionals and will play an important part in ensuring people feel welcomed, reassured and supported from the moment they access our service. Working alongside our clinical and administrative teams, you will help coordinate the smooth flow of patients through Same Day Urgent Care and support the delivery of our wider community services. We are looking for an organised, approachable and compassionate individual with excellent communication skills, the ability to prioritise workload and to self motivate. You will join a supportive and developing team delivering innovative urgent and community care closer to home, where high-quality administration is recognised as an essential part of excellent patient care. ### Main duties of the job The post holder will provide administrative and patient-facing support to the Same Day Urgent Care and Community Outreach services. You will welcome patients to the department, register and admit them accurately onto relevant clinical and administrative systems and maintain patient tracking information. You will ensure the clinical team is aware of patient arrivals and help patients remain comfortable and informed while waiting, escalating any concerns regarding their wellbeing promptly to an appropriate clinician. You will act as a first point of contact for telephone, email and face-to-face enquiries from patients, relatives, healthcare professionals and partner services, ensuring information is communicated accurately and promptly. The role also includes processing referrals, maintaining patient records, filing and scanning documentation, monitoring shared communication systems and providing general administrative support to the multidisciplinary team. You will need to prioritise effectively, maintain confidentiality and respond flexibly to the changing demands of a busy clinical service. ### Detailed job description and main responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 22/09/2026 ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are desirable ## Person Specification ### Other **Essential** - Flexible approach to needs of the service **Desirable** - Welsh Speaker (Level 1) ### Experience **Essential** - Experience of working in an administrative / office environment - Familiar and competent with Microsoft IT packages, especially Word, Excel and Powerpoint - Familiar and confident using email and searching the internet **Desirable** - Experience of working in a multidisciplinary team ### Qualifications and Knowledge **Essential** - Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge **Desirable** - Knowledge of Medical/Healthcare Terminology ## Documents - [oh form (pdf, 720.5kb)](https://www.healthjobsuk.com/documents?vdoc=10551277) - [jdps - welsh (pdf, 295.5kb)](https://www.healthjobsuk.com/documents?vdoc=10545054) - [jdps english (pdf, 314.9kb)](https://www.healthjobsuk.com/documents?vdoc=10544046) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.