# Administrative Officer

> NHS job listing from Job Clerk for Wirral Community NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administrative-officer/4de6f6f3-4721-4b77-936d-c0b88f9c17cf
- **Markdown:** https://www.jobclerk.com/job/administrative-officer/4de6f6f3-4721-4b77-936d-c0b88f9c17cf.md

## Summary

- **Status:** Live
- **Employer:** Wirral Community NHS Foundation Trust
- **Town:** Birkenhead
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa, pro rata
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (To cover 8-8pm including weekends)
- **Closing date:** 2026-07-17T23:59:00.000Z
- **Posted:** 2026-07-08T10:21:27.852Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Birkenhead/Wirral_Community_Health_Care_NHS_Foundation_Trust/Administration/Administration-v8140045
- **Application URL:** https://apps.trac.jobs/job-advert/8140045?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.wchc.nhs.uk

## Job Content

### Job overview

To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central Administration and Booking team.

To support the Out of Hours service and the Urgent Community Response Team.

To provide admin support for  several Community Services throughout the Trust.

To provide reception cover across various sites

### Main duties of the job

Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.

Receive telephone calls from health care professionals to support the   Out of Hours service.

Call backs to patients to confirm appointment times/attendance.

Responsible for booking patients into services within the division.

To provide admin support for community services

To provide reception cover across various sites

### Detailed job description and main responsibilities

The Central Administration and  Booking service operates 7 days a week, 365 days a year 8am – 8pm.

We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

## Person Specification

### Personal qualities

**Essential**

- Compassionate
- Flexible
- Ability to use own initiative but also understands the need to seek advise when necessary

### Skills and attributes

**Essential**

- Good oral and written communication skills with people from a wide variety of backgrounds
- Maintains discretion when handling sensitive information

**Desirable**

- Ability to work under pressure and meet tight deadlines
- Strong organisational skills to maintain accurate records and manage appointments

### Experience and knowledge

**Essential**

- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting

**Desirable**

- Experience using IT software – System 1

### Qualifications and professional training

**Essential**

- NVQ Level 2, GCSE Level or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

## Documents

- [admin officer (pdf, 304.6kb)](https://www.healthjobsuk.com/documents?vdoc=10438635)
- [admin officer (pdf, 576.5kb)](https://www.healthjobsuk.com/documents?vdoc=10438634)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.