# Administrative Assistant

> NHS job listing from Job Clerk for Midlands Partnership University NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administrative-assistant/f7067def-8b90-4f45-97f5-be6fa08136fd
- **Markdown:** https://www.jobclerk.com/job/administrative-assistant/f7067def-8b90-4f45-97f5-be6fa08136fd.md

## Summary

- **Status:** Live
- **Employer:** Midlands Partnership University NHS Foundation Trust
- **Town:** Stafford
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday to Friday 9.00am to 5.00pm)
- **Closing date:** 2026-08-06T23:59:00.000Z
- **Posted:** 2026-07-23T15:04:19.282Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Telford/Midlands_Partnership_University_NHS_Foundation_Trust/Telford_Wrekin_Mental_Health_Admin_Services/Telford_Wrekin_Mental_Health_Admin_Services-v8167510
- **Application URL:** https://apps.trac.jobs/job-advert/8167510?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.mpft.nhs.uk

## Job Content

### Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.

You will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants.  In the role you will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

### Main duties of the job

What will the role entail?

- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
- Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
- Use a variety of electronic systems (MS Office, RiO, ORACLE).
- Manage and deal with calls from service users, families, carers, and other professionals.
- Support the team in carrying out admin work requests via the centralised admin inbox.
- Confidently handling queries of a challenging/sensitive nature.
- Concise and accurate message taking.
- Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.

### Detailed job description and main responsibilities

Please read and review the attached Job Description & Person Specification for further details on this role.

## Person Specification

### Experience

**Essential**

- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office

**Desirable**

- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
- Audio Typing
- Customer Service Skills

### Qualifications

**Essential**

- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience

**Desirable**

- Minimum 1 year admin experience

## Documents

- [benefits booklet (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2957)
- [admin assistant ps (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?vdoc=10469254)
- [band 2 admin assistant jd (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?vdoc=10469253)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.