# Administrative Assistant

> NHS job listing from Job Clerk for Norfolk and Norwich University Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administrative-assistant/41b9d61c-cff5-4621-872b-420243439495
- **Markdown:** https://www.jobclerk.com/job/administrative-assistant/41b9d61c-cff5-4621-872b-420243439495.md

## Summary

- **Status:** Live
- **Employer:** Norfolk and Norwich University Hospitals NHS Foundation Trust
- **Location:** Norfolk and Norwich University Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum (pro rata)
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, Job share, Compressed hours, Hybrid working (mix of home/ site)
- **Closing date:** 2026-09-08T22:59:00.000Z
- **Posted:** 2026-08-25T12:00:44.481Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Norwich_University_Hospitals_NHS_Foundation_Trust/Working_Across_ENT_Audiology_Oral_Health_Ophthalmology_Breast_Plastic_Surgery_Dermatology/Working_Across_ENT_Audiology_Oral_Health_Ophthalmology_Breast_Plastic_Surgery_Dermatology-v8207413
- **Application URL:** https://apps.trac.jobs/job-advert/8207413?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nnuh.nhs.uk

## Job Content

### Job overview

This is an exciting opportunity to join the trust as an Administrative Assistant for Care Group B. You would be working across several specialties; ENT, Audiology, Oral Health, Ophthalmology, Breast, Plastic Surgery and Dermatology. We are a growing team that supports each other and works well together.

### Main duties of the job

Working in Care Group B can be a rewarding and valuable role within a healthcare setting.

Here's an overview of reasons why someone might consider working here: Patient Interaction: You will likely be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job. Varied Responsibilities: Administrative Assistants often have diverse responsibilities, including face to face interaction on a reception desk, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills. Contribution to patient care: While not directly involved in medical procedures, Administrative Assistants play a crucial role in supporting the overall patient care process. Efficient scheduling and organisation contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care. Collaboration with Healthcare Professionals: Working closely with specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Administrative Assistants may act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.

### Detailed job description and main responsibilities

As post holder you will: Type/quality check patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager. Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required, this will include booking or cancelling outpatient appointments. Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising departmental patient databases. Including keeping up to date with relevant RTT training and maintain knowledge of PTL and trust targets. It’s expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles. It’s expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

## Person Specification

### Skills

**Essential**

- Will need to work under pressure and be able to meet tight deadlines

### Experience

**Desirable**

- Experience of NHS or a customer service organisation

### Qualifications

**Essential**

- Good general standard of education
- To undertake any relevant courses including PAS and mandatory training

### Attitude, aptitude

**Essential**

- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Good telephone manner

## Documents

- [useful links (pdf, 184.6kb)](https://www.healthjobsuk.com/documents?edoc=2809)
- [staff benefits (pdf, 674.5kb)](https://www.healthjobsuk.com/documents?edoc=901)
- [job description (pdf, 152.4kb)](https://www.healthjobsuk.com/documents?vdoc=10565852)
- [nnuh fraud prevention notice (pdf, 104.6kb)](https://www.healthjobsuk.com/documents?edoc=3081)
- [our nnuh lgbt+ staff network (pdf, 675.0kb)](https://www.healthjobsuk.com/documents?edoc=2367)
- [our nnuh women's staff network (pdf, 103.1kb)](https://www.healthjobsuk.com/documents?edoc=2473)
- [our nnuh together staff network (pdf, 370.4kb)](https://www.healthjobsuk.com/documents?edoc=2166)
- [our nnuh disability and long term conditions staff network (pdf, 607.0kb)](https://www.healthjobsuk.com/documents?edoc=2424)

## Agent Notes

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