# Administrative Assistant-Appointments Clerk

> NHS job listing from Job Clerk for South Tees Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administrative-assistant-appointments-clerk/fd16a4e4-0702-45d8-a729-9f02ef401b36
- **Markdown:** https://www.jobclerk.com/job/administrative-assistant-appointments-clerk/fd16a4e4-0702-45d8-a729-9f02ef401b36.md

## Summary

- **Status:** Live
- **Employer:** South Tees Hospitals NHS Foundation Trust
- **Location:** The James Cook University Hospital
- **Workplace type:** onsite
- **Profession:** Appointments administrator
- **Grade:** Band 2
- **Salary:** £25,272 per annum (pro rata)
- **Contract type:** 12 months (Fixed term)
- **Employment type:** Part time - 22.5 hours per week (8:30-5:00 Wednesday, Thursday & Friday)
- **Closing date:** 2026-10-30T23:59:00.000Z
- **Posted:** 2026-10-16T15:30:56.960Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Cleveland/Northallerton/South_Tees_Hospitals_NHS_Foundation_Trust/Corporate_Services/Corporate_Services-v8375006
- **Application URL:** https://apps.trac.jobs/job-advert/8375006?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.southtees.nhs.uk

## Job Content

### Job overview

** Advert may close early due to high volume of applications are received **

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

### Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

- Excellent written and verbal communication skills.
- Previous experience in a fast-paced administrative role, working in a busy office environment.
- Excellent communication and interpersonal skills
- Ability to work in a busy contact centre dealing with people with varying needs.
- Good working knowledge and experience of using Microsoft Office packages.
- Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

### Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

## Person Specification

### Experience

**Essential**

- Knowledge of office and outlook, including word, excel, powerpoint, email & internet

### Qualifications

**Essential**

- GCSE’s A-C or equivalent qualification or experience
- NVQ 2 in Business Administration or equivalent experience

### Knowledge & Skills

**Essential**

- Excellent communication and interpersonal skills
- Understanding of clerical processes
- Efficient and accurate word processing skills

## Documents

- [friarage hospital map (pdf, 531.8kb)](https://www.healthjobsuk.com/documents?edoc=2096)
- [guidance notes for applicants (pdf, 113.8kb)](https://www.healthjobsuk.com/documents?edoc=2093)
- [clinical service units directorate (pdf, 116.7kb)](https://www.healthjobsuk.com/documents?edoc=2423)
- [job description and person specification (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?vdoc=10703126)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.