# Administration Team Leader > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-team-leader/7c94697a-f417-456c-9843-788d5163652f - **Markdown:** https://www.jobclerk.com/job/administration-team-leader/7c94697a-f417-456c-9843-788d5163652f.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £38,488 - £46,852 per annum inclusive of HCAS - **Contract type:** Fixed term: 6 months (Maternity Cover) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-16T23:59:00.000Z - **Posted:** 2026-07-02T14:43:13.026Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Cancer_Services/Cancer_Services-v8128359 - **Application URL:** https://apps.trac.jobs/job-advert/8128359?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview University College London Hospitals NHS Foundation Trust (UCLH), a complex UK NHS trust, is seeking a dynamic, enthusiastic, and self-motivated Administration Team Leader to join the Haematology team. This role involves providing supervision and leadership to an outpatient administration team to ensure a high-quality, effective, and efficient service focused on positive patient experience. The post holder will offer expert administrative support to multidisciplinary clinical teams, guiding them through complex pathways and monitoring waiting lists and service capacity to meet targets. Contributions to service improvement initiatives and the strategic direction of the administration service are key. Essential duties also include managing complex booking issues, ensuring accurate data capture, and overseeing team development and rota management. The ideal candidate will be proactive, driven, and highly motivated, demonstrating strong engagement and support for colleagues. ### Main duties of the job The post holder leads and supervises a specialty administration team, ensuring a high‑quality, efficient patient administrative service that supports clinical pathways and excellent patient experience. The role involves overseeing waiting lists and RTT performance, coordinating appointments and referrals, resolving complex queries and complaints, and acting as the point of contact between patients, clinicians and managers. The Team Leader is responsible for staff management, training and performance, data quality and reporting, and contributes to service improvement, capacity management and change initiatives across the specialty. ### Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Job Details University College London Hospitals NHS Foundation Trust (UCLH), a complex UK NHS trust, is seeking a dynamic, enthusiastic, and self-motivated Administration Team Leader to join the Haematology team. This role involves providing supervision and leadership to an outpatient administration team to ensure a high-quality, effective, and efficient service focused on positive patient experience. The post holder will offer expert administrative support to multidisciplinary clinical teams, guiding them through complex pathways and monitoring waiting lists and service capacity to meet targets. Contributions to service improvement initiatives and the strategic direction of the administration service are key. Essential duties also include managing complex booking issues, ensuring accurate data capture, and overseeing team development and rota management. The ideal candidate will be proactive, driven, and highly motivated, demonstrating strong engagement and support for colleagues. ## Job Description The post holder leads and supervises a specialty administration team, ensuring a high‑quality, efficient patient administrative service that supports clinical pathways and excellent patient experience. The role involves overseeing waiting lists and RTT performance, coordinating appointments and referrals, resolving complex queries and complaints, and acting as the point of contact between patients, clinicians and managers. The Team Leader is responsible for staff management, training and performance, data quality and reporting, and contributes to service improvement, capacity management and change initiatives across the specialty. ## Responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Person Specification ### Experience **Essential** - Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise. - Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery - Experience of supervising a team of staff, OR Experience of project management and change methodology **Desirable** - Previous NHS experience, or experience of working in a healthcare setting ### Communication **Essential** - Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives) ### Skills and Abilities **Essential** - Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions - Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary. - Advanced keyboard skills, and competent use of IT. - Able to deal with sensitive information with tact, diplomacy and understanding ### Specific Requirements **Essential** - Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends) Some roles require additional levels of checks as a part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families ### Knowledge and Qualifications **Essential** - Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment - Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information - Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act ### Personal and People Development **Essential** - Able to work independently, managing own workload and allocating work appropriately to others. - Able to induct new staff into the department, providing training to new colleagues. - Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation. ## Documents - [uclh values (pdf, 860.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 568.3kb)](https://www.healthjobsuk.com/documents?vdoc=10425341) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10425342) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.