# Administration Team Leader > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-team-leader/11ac9894-f719-4c82-9438-10042dea9edd - **Markdown:** https://www.jobclerk.com/job/administration-team-leader/11ac9894-f719-4c82-9438-10042dea9edd.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £38,488 - £46,852 Per annum inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-02T09:52:31.584Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8051187 - **Application URL:** https://apps.trac.jobs/job-advert/8051187?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview You will be responsible for the performance of the outpatient administration team and will line manage the four members of staff. You will work alongside our doctors and nurses to support them in the administrative tasks required to carry out the clinical work in the department. You will also be required to have a level of knowledge to explain and guide these colleagues through the several complex administrative pathways we use. You will work closely with the Service Manager to form and progress the strategy of the administration service. We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same. ### Main duties of the job - Line management of four Band 4 Administration Co-ordinators, including rota management and recruitment - Responsible for overseeing timely and accurate completion of administration functions such as appointment bookings, clinic letter management, emails, telephone calls and queries from clinical and nursing teams - Chair admin team meetings and provide organisational and administrative support to senior clinical and leadership operational meetings - Responsible for compiling and submitting monthly invoices for our private and corporate travel services - To behave in a manner that supports and inspires the more junior members of the team - The most important skills and qualities are being organised, an excellent communicator, hardworking, a receptive listener, a creative thinker, and a kind person ### Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Job Details You will be responsible for the performance of the outpatient administration team and will line manage the four members of staff. You will work alongside our doctors and nurses to support them in the administrative tasks required to carry out the clinical work in the department. You will also be required to have a level of knowledge to explain and guide these colleagues through the several complex administrative pathways we use. You will work closely with the Service Manager to form and progress the strategy of the administration service. We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same. ## Job Description Line management of four Band 4 Administration Co-ordinators, including rota management and recruitment - Responsible for overseeing timely and accurate completion of administration functions such as appointment bookings, clinic letter management, emails, telephone calls and queries from clinical and nursing teams - Chair admin team meetings and provide organisational and administrative support to senior clinical and leadership operational meetings - Responsible for compiling and submitting monthly invoices for our private and corporate travel services - To behave in a manner that supports and inspires the more junior members of the team - The most important skills and qualities are being organised, an excellent communicator, hardworking, a receptive listener, a creative thinker, and a kind person ## Responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Person Specification ### Experience **Essential** - Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise. - Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery - Experience of supervising a team of staff, OR Experience of project management and change methodology **Desirable** - Previous NHS experience, or experience of working in a healthcare setting ### Communication **Essential** - Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives) ### Skills and Abilities **Essential** - Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions - Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary. - Advanced keyboard skills, and competent use of IT - Able to deal with sensitive information with tact, diplomacy and understanding ### Specific Requirements **Essential** - Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends) ### Knowledge and Qualifications **Essential** - Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment - Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information - Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act ### Personal and People Development **Essential** - Able to work independently, managing own workload and allocating work appropriately to others. - Able to induct new staff into the department, providing training to new colleagues. - Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation. ## Documents - [uclh values (pdf, 860.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 656.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340580) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340581) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.