# Administration Team Lead > NHS job listing from Job Clerk for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-team-lead/d5193c0f-69c2-439c-a776-f6030b3a23c7 - **Markdown:** https://www.jobclerk.com/job/administration-team-lead/d5193c0f-69c2-439c-a776-f6030b3a23c7.md ## Summary - **Status:** Live - **Employer:** Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pro rata per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-07-24T23:59:00.000Z - **Posted:** 2026-07-10T09:52:12.399Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Sunderland/Cumbria_Northumberland_Tyne_Wear_NHS_Foundation_Trust/Administration/Administration-v8146630 - **Application URL:** https://apps.trac.jobs/job-advert/8146630?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cntw.nhs.uk ## Job Content ### Job overview Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead  with the Sunderland Talking Therapies Team.  This service  is very demanding  with the post holder being part of an admin team  providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team. The post holder must have proven demonstrable supervisory, leadership and secretarial experience  along with the ability to collate performance data from Dashboards and IAPTuS  and create reports as required.   The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking. ### Main duties of the job Candidates must have proven demonstrable experience in last 12 months of  the following : - Experience in a customer/patient and service user focused environment - Experience in undertaking and leading supervisions and appraisals with staff - Experience in supporting and leading team(s) through organisational changes - Experience in dealing with annual leave/sickness processes - Excellent communication and interpersonal skills - Experience in dealing with complaints - A good understanding of using admin performance Dashboards - Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills - Note taking Candidates should be: - Able to be self-directed, motivated and to contribute positively within a team - Well organised and structured - Able to support the Admin Manager - Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills - Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to  participate in all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted ### Detailed job description and main responsibilities Please find attached job description for full details. Internal applicants only, Interviews will be face to face. Advertising date : 10th July 2026 Closing date : 24th July  2026 We welcome your application. ## Person Specification ### Role Specific **Essential** - Experience in undertaking Supervisions and appraisals - Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence - Enthusiastic and proactively embraces change to improve service delivery ### Skills & Competencies **Essential** - Excellent organisational and problem-solving skills - Excellent communication, interpersonal and negotiation skills - Effective note-taking skills ### Knowledge & Experience **Essential** - Working knowledge of Microsoft applications and Patient Information Systems - Knowledge of Trust policies and procedures - Knowledge of office procedures - Knowledge of Health and Safety policies relating to role **Desirable** - Knowledge of financial procedures/budgets relating to role ### Education & Qualifications **Essential** - General level of education to O Level / GCSE or equivalent - NVQ Level 3 Business Management/or equivalent - Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience **Desirable** - NVQ Level 3 in Customer Care ## Documents - [job description (pdf, 463.4kb)](https://www.healthjobsuk.com/documents?vdoc=10445862) - [interview guarantee scheme (pdf, 127.3kb)](https://www.healthjobsuk.com/documents?edoc=1211) - [tips on how to complete your application (pdf, 171.4kb)](https://www.healthjobsuk.com/documents?edoc=1209) - [reference guidelines for applicants - please read (pdf, 20.0kb)](https://www.healthjobsuk.com/documents?edoc=1210) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.