# Administration Support Manager > NHS job listing from Job Clerk for Cwm Taf Morgannwg University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-support-manager/eb4d6947-bb5a-4ed0-9c38-5e92c02c01d3 - **Markdown:** https://www.jobclerk.com/job/administration-support-manager/eb4d6947-bb5a-4ed0-9c38-5e92c02c01d3.md ## Summary - **Status:** Live - **Employer:** Cwm Taf Morgannwg University Health Board - **Town:** Cardiff - **Region:** Cardiff - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,557 - £39,631 per annum - **Contract type:** 10 months (Fixed term/secondment for 10 months to cover maternity leave) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-04T23:59:00.000Z - **Posted:** 2026-05-21T12:31:33.312Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merthyr_Tydfil/Bridgend/Cwm_Taf_Morgannwg_University_Health_Board/Specialty_Medicine/Specialty_Medicine-v7900512 - **Application URL:** https://apps.trac.jobs/job-advert/7900512?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ctmuhb.nhs.wales ## Job Content ### Job overview We are seeking a highly organised and proactive Administration Support Manager to provide essential business support to the Directorate. This role is responsible for the day-to-day management of administrative staff, ensuring efficient service delivery and effective prioritisation of workloads. You will act as the operational lead for the delivery of key performance pathways, including Referral to Treatment (RTT), 26- and 36-week targets. This will involve monitoring, validating and reporting on activity, waiting lists, and capacity and demand on a weekly basis, ensuring data accuracy and timely escalation of issues. The postholder will oversee staff attendance, recording and monitoring sickness, annual leave and study leave to maintain appropriate staffing levels and support continued clinical activity. You will play a key role in ensuring waiting list targets are met through effective operational management aligned with best practice. A strong focus on improving patient pathways and enhancing patient experience is essential. This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about service improvement. This post is fixed term/secondment for 10 months to cover maternity leave. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying. ### Main duties of the job To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training. To undertake performance reviews, which have an impact on Gateways. To proactively manage the administration staff, review work methods and systems to ensure the most efficient use of manpower and resources. To ensure operational policies are in place and communicated, ensuring mandatory and statutory training is received in line with organisational policies. To periodically provide refresher training to staff on Fire Evacuation and checking procedures. To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence. Identifying issues that can be shared on a wider basis for organisational learning. To promote good practice and to ensure that staff are aware of maintaining a high standard of confidentiality at all times. To be first line contact for both administration and clinical staff, including Consultants and their Teams.  Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence.  Conducting Back to Work interviews and referrals to other Allied Health professionals if required.  Meeting with HR monthly to discuss individual cases. Communicate sensitive information in relation to sickness management. ### Detailed job description and main responsibilities Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. ## Job Details This post is fixed term/secondment for 10 months to cover maternity leave. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying. ## Job Description To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training. To undertake performance reviews, which have an impact on Gateways. To proactively manage the administration staff, review work methods and systems to ensure the most efficient use of manpower and resources. To ensure operational policies are in place and communicated, ensuring mandatory and statutory training is received in line with organisational policies. To periodically provide refresher training to staff on Fire Evacuation and checking procedures. To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence. Identifying issues that can be shared on a wider basis for organisational learning. To promote good practice and to ensure that staff are aware of maintaining a high standard of confidentiality at all times. To be first line contact for both administration and clinical staff, including Consultants and their Teams.  Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence.  Conducting Back to Work interviews and referrals to other Allied Health professionals if required.  Meeting with HR monthly to discuss individual cases. Communicate sensitive information in relation to sickness management. ## Responsibilities Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. ## Person Specification ### Other **Essential** - Able to travelling a timely manner to attend meetings, and carry out the role in other UHB locations. ### Values **Essential** - Promote and uphold the values and behaviours of Cwm Taf Morgannwg University Health Board. ### Experience **Essential** - Experience of previous management or supervision of staff. **Desirable** - Previous experience within NHS. - Previous experience of dealing with medical staff including managing medical rotas. ### Aptitude and Abilities **Essential** - Excellent organisational and prioritisation skills. - Excellent IT skills with ability to use a range of packages. - Effective written communication skills. - Effective communication and presentation skills to all levels of staff. - Flexible, open and approachable. - Effective interpersonal skills with the ability to deal with people, face to face. - Ability to work as part of a multi-disciplinary team participating in highly complex decisions. - Ability to problem solve quickly and apply lateral thinking. - Ability to work under constant pressure in a busy environment. - Able to analyse complex information and present it in an accessible format, highlighting key issues. **Desirable** - Welsh langauge speaking/listening skills at Level 3 or above ### Qualifications and/or Knowledge **Essential** - Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level. - Knowledge of administrative procedures and organisational policies. **Desirable** - Evidence of recent - Management qualification - Knowledge of NHS Wales Performance Framework targets. ## Documents - [jdps english (pdf, 418.7kb)](https://www.healthjobsuk.com/documents?vdoc=10179079) - [sdmp cymraeg (pdf, 376.6kb)](https://www.healthjobsuk.com/documents?vdoc=10179080) - [employee benefits (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2345) - [oh form - ig ffurflen (pdf, 744.5kb)](https://www.healthjobsuk.com/documents?vdoc=10179081) - [welsh language guidance (pdf, 300.8kb)](https://www.healthjobsuk.com/documents?edoc=2974) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2845) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1634) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.