# Administration Officer > NHS job listing from Job Clerk for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-officer/9b556d3e-37e2-4a97-aca3-46a3aa7c65e3 - **Markdown:** https://www.jobclerk.com/job/administration-officer/9b556d3e-37e2-4a97-aca3-46a3aa7c65e3.md ## Summary - **Status:** Live - **Employer:** Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata per annum - **Contract type:** Permanent - **Employment type:** Part time - 22.5 hours per week (Service preference is applicants can commit to a morning working pattern (Mon, Tue, Thu and Fri) whilst working all day Wednesday. Other working patterns can be considered but this needs to be agreeable by the service.) - **Closing date:** 2026-08-03T23:59:00.000Z - **Posted:** 2026-07-20T10:12:31.791Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Carlisle/Cumbria_Northumberland_Tyne_Wear_NHS_Foundation_Trust/Community_Care_Group_North_Cumbria_Access_Community/Community_Care_Group_North_Cumbria_Access_Community-v8167057 - **Application URL:** https://apps.trac.jobs/job-advert/8167057?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cntw.nhs.uk ## Job Content ### Job overview Complex Emotional Needs Services (CENS) Administration Services. An opportunity has arisen for a part-time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda, this position would be ideal for organised, responsive and motivated individuals who are committed to change management principles. The candidate will need to have proven experience of working in a similar environment with previous secretarial experience is essential due to the demands of the role. This post could provide an ideal development opportunity for those wishing to take their next step within NHS administration and would like to learn further skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy. Full support will be provided by the team of administrators based on site. Please note there may be occasions when you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues. ### Main duties of the job The post holder will be able to evidence: - Secretarial experience working within a team such as processing referrals, coordination of clinics and general administrative duties. - Supporting the day to day running of the administration office. - Experience in a customer/client focussed environment in the last 12-months – Delivery of customer care skills in person or over the telephone. - Proven experience of working with Microsoft Office packages and excellent keyboard skills – This is essential when preparing letters and reports on behalf of the clinical team. - Effective minute taking skills and ensuring all actions are acted upon this may include live typing. - Diary management skills. - Ability to be self-directed, motivated and able to contribute positively within a team. - Strong organisational skills and structure day-to-day tasks. - Demonstration of flexibility in the role. - Desirable: A working knowledge of electronic patient record systems (i.e. RiO) – Training will be given. - Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Team Lead. ### Detailed job description and main responsibilities To express an interest in this post please describe your suitability and skills in line with the enclosed B3 Administration Officer job description. You should currently hold the required level of qualification or have proven experience as outlined in the essential criteria, if you do not meet this criteria you will not be shortlisted. The successful applicant would start as soon as operationally able. For informal discussions or site visits please refer to the contact information section. Please note remote working opportunities cannot be considered for this role. This vacancy may close early if a sufficient number of applications are received. Please find attached job description for full details. Advertising date :20th July 2026 Closing date : 3rd  August 2026 We welcome your application. ## Person Specification ### Qualifications **Essential** - Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) - Audio Typing qualification or demonstrable equivalent experience - General level of education to O-Level/ GCSE or equivalent **Desirable** - NVQ Level 3 Level 3 in Customer Care (or equivalent) ### Additional Requirements **Essential** - Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed ### Skills and Competencies **Essential** - Excellent communication and interpersonal skills, both verbal and written - Good organisational and planning skills - Note-taking skills **Desirable** - Shorthand skills ### Knowledge and Experience **Essential** - Knowledge of NHS Policies and Procedures - Working knowledge of Microsoft applications, including e-mail communication - Ability to maintain and update Patient Information Systems e.g. RiO - Good working knowledge of office procedures - Previous secretarial/clerical experience - Ability to uphold confidentiality at all times - Able to prioritise and plan own workload **Desirable** - Experience in processing CPA, Mental Health Act and Safeguarding documentation - Experience using stock ordering systems and petty cash systems - Experience of working with medical records filing systems ## Documents - [job description (pdf, 463.3kb)](https://www.healthjobsuk.com/documents?vdoc=10468726) - [employee benefits (pdf, 922.8kb)](https://www.healthjobsuk.com/documents?edoc=2167) - [interview guarantee scheme (pdf, 127.3kb)](https://www.healthjobsuk.com/documents?edoc=1211) - [tips on how to complete your application (pdf, 171.4kb)](https://www.healthjobsuk.com/documents?edoc=1209) - [reference guidelines for applicants - please read (pdf, 20.0kb)](https://www.healthjobsuk.com/documents?edoc=1210) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.