# Administration Manager > NHS job listing from Job Clerk for Greater Manchester Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-manager/1febae94-4c2e-4248-93f7-aaae89a95708 - **Markdown:** https://www.jobclerk.com/job/administration-manager/1febae94-4c2e-4248-93f7-aaae89a95708.md ## Summary - **Status:** Live - **Employer:** Greater Manchester Mental Health NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Happy to discuss flexible working) - **Closing date:** 2026-06-04T23:59:00.000Z - **Posted:** 2026-05-29T11:01:25.088Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/ChorltoncumHardy/Greater_Manchester_Mental_Health_NHS_Foundation_Trust/Mental_Health/Mental_Health-v8007846 - **Application URL:** https://apps.trac.jobs/job-advert/8007846?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gmmh.nhs.uk ## Job Content ### Job overview If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you. The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan. As the Admin Manager for ManchesterTalking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support. Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024. ### Main duties of the job The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate. The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff. The postholder will assist in the review, development and implementation of effective administrative processes and systems. Essential skills: - Experience of working in a confidential environment - Previous experience working in a customer care environment - Experience of working in a changing environment - Experience of training staff - An understanding of the Data Protection Act (GDPR) principles - An understanding of patient confidentiality - Working knowledge of Microsoft Office - Outstanding communication skills - Effective time management - Ability to prioritise tasks - An excellent telephone manner - Advanced keyboard skills - Proven organisational skills and the ability to work to deadlines - Proven problem-solving skills - Excellent negotiation skills in dealing with difficult situations - Excellent judgemental and analytical skills ### Detailed job description and main responsibilities Please see attached job description and person specification Staff benefits - Pay Enhancements - 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years - Excellent pension - Cycle to work scheme - Salary sacrifice car scheme - Wellbeing programme - Blue Light Card Discounts - fuelGenie Fuel Cards (for applicable roles) ## Job Details If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you. The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan. As the Admin Manager for ManchesterTalking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support. Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024. ## Job Description The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate. The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff. The postholder will assist in the review, development and implementation of effective administrative processes and systems. Essential skills: Experience of working in a confidential environment Previous experience working in a customer care environment Experience of working in a changing environment Experience of training staff An understanding of the Data Protection Act (GDPR) principles An understanding of patient confidentiality Working knowledge of Microsoft Office Outstanding communication skills Effective time management Ability to prioritise tasks An excellent telephone manner Advanced keyboard skills Proven organisational skills and the ability to work to deadlines Proven problem-solving skills Excellent negotiation skills in dealing with difficult situations Excellent judgemental and analytical skills ## Responsibilities Please see attached job description and person specification Staff benefits Pay Enhancements 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles) ## Person Specification ### Knowledge **Essential** - An understanding of the Data Protection Act (GDPR) principles. - An understanding of patient confidentiality. - Safeguarding - Working knowledge of Microsoft Office especially Excel, Word, and Outlook. **Desirable** - Knowledge of trust policies and procedures relating to management and HR - Have an understanding of local and national Talking Therapies targets. ### Experience **Essential** - Experience of working in a confidential environment - Previous experience working in a customer care environment. - Experience of working in a changing environment - Experience of training staff. **Desirable** - Line management experience - Experience of waiting list management - Understanding waiting list targets - Experience implementing change - Experience of using ordering systems, including finance - Experience of using Health Roster - Experience of data analysis ### Skills and abilities **Essential** - Outstanding communication skills. - Effective time management. - Ability to prioritise tasks. - An excellent telephone manner. - Advanced keyboard skills. - Proven organisational skills and the ability to work to deadlines - Proven problem-solving skills. - Excellent negotiation skills in dealing with difficult situations. - Excellent judgemental and analytical skills. **Desirable** - - Knowledge of PCMIS and Paris clinical information systems. ### Education/qualifications **Essential** - Relevant level 3 competency based qualification (such as NVQ) or equal demonstrable experience - Educated to GCSE level in English and Maths. **Desirable** - Working knowledge and training of all Trust and IT systems. - IT related qualification ## Documents - [admin manager job description (pdf, 144.4kb)](https://www.healthjobsuk.com/documents?vdoc=10293288) - [important candidate information (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=931) - [admin manager person specification (pdf, 136.6kb)](https://www.healthjobsuk.com/documents?vdoc=10293289) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.