# Administration Coordinator > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-coordinator/fe36b2e3-425c-4c9a-aac0-7856cf6cd0a8 - **Markdown:** https://www.jobclerk.com/job/administration-coordinator/fe36b2e3-425c-4c9a-aac0-7856cf6cd0a8.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Location:** University College Hospital - **Workplace type:** onsite - **Profession:** Administrative coordinator - **Grade:** Band 4 - **Salary:** £34,186 - £37,389 Per annum inclusive of HCAS pro rata - **Contract type:** Fixed term: 24 months (Limited funding) - **Employment type:** Part time - 18.75 hours per week - **Closing date:** 2026-10-25T23:59:00.000Z - **Posted:** 2026-10-16T07:36:34.689Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8359680 - **Application URL:** https://apps.trac.jobs/job-advert/8359680?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview The Administration Coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers. The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations ### Main duties of the job - Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient in line with the Trust’s values. This will include communication via emails, telephone and Mycare and complying with the patient communication policy. 2. Proactively monitor the folders in inbasket and secure chat and complete follow up action in a timely manner inline with the Patient Communications policy and local processes using relevant SOPs to follow the correct process. 3. Monitor the Letter queue folder within the Inbasket management regularly and complete follow up activities as such formatting, adding in relevant recipients and any other actions requested by clinical staff in the comment sections using the Clinic letter template SOP. 4. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients within the timeframe stated in local processes or the patient communication policy 5. Provide patients with information about appointments or non-clinical advice and guidance regarding their care. 6. Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to escalate the call to a senior colleague. ### Detailed job description and main responsibilities Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). - Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery. **Desirable** - Previous NHS experience, or experience of working in a healthcare setting. ### Knowledge and Qualifications **Essential** - Educated to GCSE level or equivalent, with Grade C or above in English and Maths. - Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment. - Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act. **Desirable** - NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification. ## Documents - [uclh values (pdf, 919.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 472.4kb)](https://www.healthjobsuk.com/documents?vdoc=10686111) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10686114) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.