# Administration Assistant

> NHS job listing from Job Clerk for Essex Partnership University NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administration-assistant/eff2d6ff-ac6a-45c8-ab6b-04971079f990
- **Markdown:** https://www.jobclerk.com/job/administration-assistant/eff2d6ff-ac6a-45c8-ab6b-04971079f990.md

## Summary

- **Status:** Live
- **Employer:** Essex Partnership University NHS Foundation Trust
- **Town:** Wickford
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 per annum, pro rata
- **Contract type:** Permanent
- **Employment type:** Part time, Flexible working, 22.5 hours per week
- **Closing date:** 2026-07-29T23:59:00.000Z
- **Posted:** 2026-07-15T08:21:44.017Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Chelmsford/Essex_Partnership_University_NHS_Foundation_Trust/Administration/Administration-v8151368
- **Application URL:** https://apps.trac.jobs/job-advert/8151368?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.eput.nhs.uk

## Job Content

### Job overview

We are looking for individuals with a positive and compassionate approach to supporting patient care.

Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

### Main duties of the job

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.

To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

### Detailed job description and main responsibilities

To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.

The service will ensure the timely and accurate recording of all activity across services using Trust information systems.

Post holders, as appropriate, will be required to provide administration duties on behalf of these services.

Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.

Please see attached job description for further information.

## Person Specification

### Essential

**Essential**

- Microsoft Packages

**Desirable**

- Level 3 NVQ or equivelant

## Documents

- [staff benefits (pdf, 152.7kb)](https://www.healthjobsuk.com/documents?edoc=2990)
- [candidate privacy policy (pdf, 336.6kb)](https://www.healthjobsuk.com/documents?edoc=1853)
- [right to work information (pdf, 293.6kb)](https://www.healthjobsuk.com/documents?edoc=2355)
- [values of the nhs pension (pdf, 151.3kb)](https://www.healthjobsuk.com/documents?edoc=2659)
- [administration assistant jd (pdf, 776.5kb)](https://www.healthjobsuk.com/documents?vdoc=10451097)
- [why join the nhs pension scheme (pdf, 91.3kb)](https://www.healthjobsuk.com/documents?edoc=1849)
- [employer recognition scheme - gold award (pdf, 27.7kb)](https://www.healthjobsuk.com/documents?edoc=2451)
- [ucp & inpatients administration person specification (pdf, 536.3kb)](https://www.healthjobsuk.com/documents?vdoc=10451096)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.