# Administration Assistant

> NHS job listing from Job Clerk for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/administration-assistant/98fb209f-9f54-40e0-833c-f910852caf99
- **Markdown:** https://www.jobclerk.com/job/administration-assistant/98fb209f-9f54-40e0-833c-f910852caf99.md

## Summary

- **Status:** Live
- **Employer:** Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- **Location:** Walkergate Park
- **Workplace type:** onsite
- **Profession:** Administrative assistant
- **Salary:** £25272.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday to Friday 8:30am - 4:30pm)
- **Closing date:** 2026-09-10T22:59:00.000Z
- **Posted:** 2026-08-27T08:13:22.190Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8252168
- **Application URL:** https://apps.trac.jobs/job-advert/8252168?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.cntw.nhs.uk

## Job Content

### Job overview

Applications are invited from friendly, caring and proactive individuals to join our busy and fast growing Northern Region Gender Dysphoria Service.

The post holders will provide a proactive, comprehensive administration service which will include handling telephone enquiries, covering reception and data entry, as well as general office duties which will include processing mail, scanning and typing.

### Main duties of the job

The purpose of this role is to provide a professional and supportive admin provision within a busy Specialist Adult Service so high-level customer care skills are crucial to the success of this role. You will work alongside an experienced Admin Assistant to learn the role and the post holder should have:

- Experience of providing reception duties.
- Experience of call handling in a busy environment.
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft packages.
- A working knowledge of electronic record systems.
- Excellent customer care.

### Detailed job description and main responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Please get in touch – we look forward to hearing from you.

Please find attached job description for full details.

Advertising date : 27th August 2026

Closing date : 10th September 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

## Person Specification

### Experience

**Essential**

- Ability to deal with information sensitively and confidentially
- Able to prioritise and plan workload
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

**Desirable**

- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.

### Skills and Knowledge

**Essential**

- Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.

**Desirable**

- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).

### Education and Qualifications

**Essential**

- Good general level of education up to Level 1 standard in English Language and Maths.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

**Desirable**

- NVQ level 2 or equivalent experience

## Documents

- [job description (pdf, 458.2kb)](https://www.healthjobsuk.com/documents?vdoc=10570387)
- [employee benefits (pdf, 922.8kb)](https://www.healthjobsuk.com/documents?edoc=2167)
- [interview guarantee scheme (pdf, 127.3kb)](https://www.healthjobsuk.com/documents?edoc=1211)
- [tips on how to complete your application (pdf, 171.4kb)](https://www.healthjobsuk.com/documents?edoc=1209)
- [reference guidelines for applicants - please read (pdf, 20.0kb)](https://www.healthjobsuk.com/documents?edoc=1210)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.