# Administration Assistant > NHS job listing from Job Clerk for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-assistant/8eca61fb-2130-4afc-bb10-4e9e778f63f1 - **Markdown:** https://www.jobclerk.com/job/administration-assistant/8eca61fb-2130-4afc-bb10-4e9e778f63f1.md ## Summary - **Status:** Live - **Employer:** Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - **Location:** Acklam Road Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Fixed term: 12 months (With a possible of an extension) - **Employment type:** Full time - 37.5 hours per week (Shift pattern from 07:00 to 21:00 (07:00 to 15:00 and13:00 to 21:00 shifts) 365 days per year including bank holidays) - **Closing date:** 2026-08-25T22:59:00.000Z - **Posted:** 2026-08-11T09:10:33.276Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Middlesbrough/Cumbria_Northumberland_Tyne_Wear_NHS_Foundation_Trust/Administration/Administration-v8212374 - **Application URL:** https://apps.trac.jobs/job-advert/8212374?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cntw.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our Specialist Children and Young Peoples Inpatient Services. You will be the first point of contact working on reception, providing administrative support directly to the ward multidisciplinary team. This is a full time role and the successful applicant will provide a comprehensive administrative support to the service. There is a shift pattern from 07:00 to 21:00 including weekends - 365 days per year including weekends. Early shifts are 07:00 to 15:00, lates are 13:00 to 21:00 Proven experience of working in similar work environment is an advantage. ### Main duties of the job The post holder will be able to evidence: - Experience of front-facing reception duties. - Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone. - Good organisational skills. - Be able to prioritise a fluctuating workload. - Proven experience of working with Microsoft Office packages. - Diary management skills to coordinate room bookings. - Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff. - Desirable: A working knowledge of electronic patient record systems (i.e. RiO) - The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Manager. ### Detailed job description and main responsibilities Please find attached job description for full details. Advertising date : 11th August 2026 Closing date : 25th August 2026 We welcome your application. Please note - this vacancy may close early once a suitable number of applications are received. ## Person Specification ### Experience **Essential** - Ability to uphold confidentiality at all times. - Able to prioritise and plan own workload. - Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls. **Desirable** - Experience of working in an NHS/health care setting. - Experience of processing NHS/health care documentation. - Experience using stock ordering and/or petty cash systems. - Experience of working with paper-based and electronic filing systems. ### Skills and Knowledge **Essential** - Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. - Able to input data accurately and efficiently. - Undertake repetitive tasks whilst maintaining attention to detail. - Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. - Demonstrates good customer care skills at all times. - Good working knowledge of office procedures. - Good organisational and planning skills using own initiative. **Desirable** - Knowledge of working in an NHS environment. - Ability to maintain and update patient information database(s). ### Additional Requirements **Desirable** - Able to meet the mobility requirements for the post ### Education and Qualification **Essential** - Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. - Good general level of education up to Level 1 standard in English Language and Maths. **Desirable** - NVQ Level 2 in Business Administration. - NVQ Level 2 in Customer Service. - Working towards Level 2 standard in Maths and English. ### Role/Team specific requirements **Essential** - Team Player - Flexible with working arrangements. ## Documents - [job description (pdf, 458.2kb)](https://www.healthjobsuk.com/documents?vdoc=10528423) - [employee benefits (pdf, 922.8kb)](https://www.healthjobsuk.com/documents?edoc=2167) - [interview guarantee scheme (pdf, 127.3kb)](https://www.healthjobsuk.com/documents?edoc=1211) - [tips on how to complete your application (pdf, 171.4kb)](https://www.healthjobsuk.com/documents?edoc=1209) - [reference guidelines for applicants - please read (pdf, 20.0kb)](https://www.healthjobsuk.com/documents?edoc=1210) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.