# Administration Assistant > NHS job listing from Job Clerk for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-assistant/364ea4ba-c2e9-4152-943d-d0e4b8fce82a - **Markdown:** https://www.jobclerk.com/job/administration-assistant/364ea4ba-c2e9-4152-943d-d0e4b8fce82a.md ## Summary - **Status:** Live - **Employer:** Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - **Location:** St Nicholas Hospital - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 2 - **Salary:** £25272.00 - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-16T15:21:47.501Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8374957 - **Application URL:** https://apps.trac.jobs/job-advert/8374957?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cntw.nhs.uk ## Job Content ### Job overview Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle West Community Treatment Team. This is a very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, processing referrals, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager. ### Main duties of the job Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post: - Experience in a customer / patient focused environment - Excellent communication and interpersonal skills - Fast, accurate typing/keyboard skills, - A good understanding of inputting data to a database system - A good working knowledge of all Microsoft packages (Word/Excel/Office packages) - Good verbal and written communication skills - Ability to be self-directed, motivated and be able to contribute positively within a team - Well organised and structured - The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service - The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role - You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted ### Detailed job description and main responsibilities The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead. Please find attached job description for full details. Advertising date : 16th October 2026 Closing date : 30th October 2026 We welcome your application. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Ability to uphold confidentiality at all times. - Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls. - Able to prioritise and plan own workload **Desirable** - Experience of working in an NHS/healthcare setting - Experience using stock - Experience of working with paper-based and electronic filing systems - Experience of processing NHS/health care documentation. ### Skills and Knowledge **Essential** - Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point - Able to input data accurately and efficiently - Perform repetitive tasks whilst maintaining attention to detail - Ability to maintain and update Patient Information Database(s) - Good communication and interpersonal skills, both verbal and written - Demonstrates good Customer Care Skills - Good working knowledge of office procedures - Good organisational and planning skills using own initiative **Desirable** - Knowledge of working in an NHS environment - ty to maintain and update patient information database(s). ### Education and Qualification **Essential** - Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. - Good general level of education up to Level 1 standard in English Language and Maths. **Desirable** - NVQ Level 2 in Customer Care (or equivalent) - NVQ Level 2 in Business Administration. - Working towards Level 2 standard in Maths and English. ## Documents - [job description (pdf, 458.2kb)](https://www.healthjobsuk.com/documents?vdoc=10703067) - [interview guarantee scheme (pdf, 127.3kb)](https://www.healthjobsuk.com/documents?edoc=1211) - [tips on how to complete your application (pdf, 171.4kb)](https://www.healthjobsuk.com/documents?edoc=1209) - [reference guidelines for applicants - please read (pdf, 20.0kb)](https://www.healthjobsuk.com/documents?edoc=1210) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.