# Administration Assistant - Tissue Viability > NHS job listing from Job Clerk for East of England Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administration-assistant-tissue-viability/97bb68b9-57c1-41f2-848d-06dabfb91a81 - **Markdown:** https://www.jobclerk.com/job/administration-assistant-tissue-viability/97bb68b9-57c1-41f2-848d-06dabfb91a81.md ## Summary - **Status:** Live - **Employer:** East of England Community Health and Care NHS Trust - **Location:** Meadow Park - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday 0830 - 1630) - **Closing date:** 2026-10-25T23:59:00.000Z - **Posted:** 2026-10-16T11:46:07.626Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Wymondham/East_England_Community_Health_Care_NHS_Trust/Administration/Administration-v8369336 - **Application URL:** https://apps.trac.jobs/job-advert/8369336?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.eastofenglandcommunityhealthandcare.nhs.uk ## Job Content ### Job overview Are you a tenacious, confident, and flexible person, with excellent organisational, engagement, and communication skills, who can work autonomously and as part of a creative and motivated team? If you are, we would really like to hear from you! This post is based at Wymondham Health Centre, it is full time working on Monday to Friday 0830 - 1630 - a total of 37.5hrs per week. This is a new post created to support and work closely with the Tissue Viability Team in the South Place providing and assisting with all aspects of general administration tasks. ### Main duties of the job The post holder will provide comprehensive administrative support to the Tissue Viability and Skin Integrity Service, ensuring the efficient coordination of clinical and operational activities. The role will support the delivery of high-quality patient care through the effective management of patient appointments, clinical administration and equipment processes. ### Detailed job description and main responsibilities - To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; - General administrative duties will include photocopying, mail management, filing, archiving, typing letters, managing team member’s diaries and schedules, arranging meetings, taking of minutes at case meetings and team meetings. - Coordinate the booking, cancellation and rescheduling of appointments for Leg Ulcer Clinics and other associated services. - Maintain and manage clinic schedules, ensuring optimum utilisation of clinic capacity. - Create, maintain and monitor patient waiting lists and escalate any concerns regarding delays in access to services. Tissue Viability Specialist Nurse Tissue Viability Occupational Therapist - Process requests for Integrated Community Equipment Service (ICES) equipment, ensuring requests are accurate, authorised and submitted within agreed timescales. - Create and maintain equipment call-back, collection and replacement lists, ensuring equipment is tracked and managed effectively. - Liaise with ICES providers, patients, carers, clinical staff and external agencies regarding equipment orders, deliveries, collections and queries. - Monitor service inboxes and telephone enquiries, responding appropriately or forwarding to the relevant clinician or manager. - Produce routine reports, activity data and audits as requested by service leads. - Support the service in meeting organisational targets, quality standards and reporting requirements. - Ensure compliance with Trust policies, information governance requirements and data protection legislation. - Participate in service improvement initiatives and identify opportunities to enhance administrative processes and patient experience. - Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. - Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improve data recording and performance reporting. - To manage schedules and diaries for staff within the team, predominantly the team lead, resolving appointment conflicts, arranging venues, issuing meeting invitations, sending apologies, formulating agendas and taking minutes as requested. Work load is self-managed and the position is not directly overseen by the administrative manager, although clinical team lead is available and regular meetings are arranged for administrative supervision regularly. - The post holder requires a high level of interpersonal skills to enable them to be able to communicate with patients and others in an appropriate way, being able to diffuse situations with tact and empathy and to provide accurate information, supporting enquiries in an unsupervised environment and in a timely manner. - Inputting onto and accessing a variety of systems such as SystmOneand designated spreadsheets/databases in line with team procedures, keeping to the allocated deadlines and timescales, some of which may be ad-hoc and urgent. ## Person Specification ### Other **Essential** - Flexible attitude and approach to work to meet Patient/Service needs. - Able to make own transport arrangements to meet the needs of the Service. - Willingness to cover in other geographical locations ### Experience **Essential** - Proven administrative experience in a busy office environment. - Proven experience of working as part of a team as well as independently **Desirable** - Knowledge of NHS - Knowledge of NHS ordering systems - Knowledge of NHS patient systems ### Qualifications **Essential** - Maths and English GSCE (Grade C or above, or equivalent) **Desirable** - Relevant IT Qualification ### Skills, Abilities and Knowledge **Essential** - Comprehensive working knowledge of Microsoft Office, especially, Word, Outlook, Access & Excel. - Good keyboard/typing skills. - Excellent organisation skills with an eye for detail and confidence to question quality. - Able to prioritise and organise own workload without direct supervision. - Able to meet deadlines effectively and promptly. - Excellent communication and interpersonal skills i.e. communication, listening and empathising **Desirable** - Experience of working with the general public. - Enhanced IT skills - Planning Skills - Customer care skills ### Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework) **Essential** - Articulate, calm and polite - Enthusiastic and motivated - Committed to providing the best possible service to patients - Tact and diplomacy ## Documents - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) - [jd & sp admin assistant tvn team (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10696833) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.