# Admin Support > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/admin-support/5c843ad8-6626-4803-b3fb-4a1ffba2f22e - **Markdown:** https://www.jobclerk.com/job/admin-support/5c843ad8-6626-4803-b3fb-4a1ffba2f22e.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Location:** Weston General Hospital - **Workplace type:** onsite - **Profession:** Administrative support - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Pro rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (Thursday and Friday.) - **Closing date:** 2026-10-22T22:59:00.000Z - **Posted:** 2026-10-08T08:34:01.855Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Cardiology_Admin_support/Cardiology_Admin_support-v8350897 - **Application URL:** https://apps.trac.jobs/job-advert/8350897?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview The role will work within a Cardiology team, working closely with enhanced practitioners, pathway coordinators, Cardiology Consultants and the wider Cardiology team. The role holder will be supporting with the administrative processes, including clinical correspondence, communicating with patients and healthcare professionals. The candidate should have effective organisational skills, keeping to deadlines and able to work independently, using their own initiative but also working effectively within a wider team. The candidate should strive for quality and assist in enhancing the patient journey within Cardiology care. ### Main duties of the job Communicating with patients and healthcare professionals. Generating clinical letters. Working with the wider team to help maintain a safe and efficient pathway for patients though the service. ### Detailed job description and main responsibilities Communication: Contacting other hospitals to gather imaging, referral letters and further information To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations Returning calls promptly and keeping callers updated with information in an effective and efficient way Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - Ensure patient records are up to date and maintained. Tracing case notes where necessary to ensure readiness for clinic - Checking and sorting investigation reports and passing information on to clinical team as required - Ensuring speciality specific documentation is completed and filed appropriately - To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required - Attend appropriate meetings as required by the role’s line manager - To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Education, knowledge, experience and personal qualities **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Effective organisational skills - Good IT skills including Microsoft packages - Clerical / administrative experience - Experience of dealing with the public, both on the telephone and in person - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective and polite manner when dealing with people, both face to face and on the phone **Desirable** - Business and Administration Level 3 NVQ or equivalent experience - Good IT skills including Microsoft packages - Working knowledge of outpatient policies and procedures - Experience of using a Patient Administration System - Experience in Audit and Surveys - Previous NHS experience ## Documents - [person spec (pdf, 304.7kb)](https://www.healthjobsuk.com/documents?vdoc=10676262) - [job description (pdf, 304.7kb)](https://www.healthjobsuk.com/documents?vdoc=10676261) - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.