# Admin Call Handler - Crisis Resolution and Home Treatment Team > NHS job listing from Job Clerk for Oxford Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/admin-call-handler-crisis-resolution-and-home-treatment-team/9937e9f6-1f10-4107-9ad3-400055d40ef6 - **Markdown:** https://www.jobclerk.com/job/admin-call-handler-crisis-resolution-and-home-treatment-team/9937e9f6-1f10-4107-9ad3-400055d40ef6.md ## Summary - **Status:** Live - **Employer:** Oxford Health NHS Foundation Trust - **Location:** Crisis Resolution and Home Treatment Team - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Worked over a range of shifts on alternate weeks: 08:00am–4:00pm and 12:00pm–8:00pm, with one Saturday shift worked on alternate weeks.”) - **Closing date:** 2026-09-07T22:59:00.000Z - **Posted:** 2026-08-24T08:40:54.998Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Oxfordshire/Oxford/Oxford_Health_NHS_Foundation_Trust/Administration_Clerical/Administration_Clerical-v8249099 - **Application URL:** https://apps.trac.jobs/job-advert/8249099?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.oxfordhealth.nhs.uk ## Job Content ### Job overview Do you have excellent communication skills and admin experience? We are seeking a full time Admin Call Handler to join the Crisis Resolution and Home Treatment Team (CRHTT). the CRHTT provides a 24/7 crisis service to the people of Oxfordshire who are experiencing a mental health crisis. We are seeking a proactive and detail-oriented Administration call handler to provide high-quality administrative support within our growing team. You will be well organised, flexible, and able to communicate confidently, calmly and professionally with patients, carers and staff. This is a full-time post of 37.5 hours per week, worked over a range of shifts on alternate weeks: 08:00am–4:00pm and 12:00pm–8:00pm, with one Saturday shift worked on alternate weeks. This post is based on site at Manzil Way Resource Centre. ### Main duties of the job - To provide a comprehensive administrative service to the CRHTT. - Maintain diaries and records which include arranging appointments and meetings, preparing papers and taking / distributing minutes of meetings as needed. - Receive and deal with correspondence and take appropriate action. - Receive telephone calls using a high level of initiative and respond in a confidential and sensitive way. Take action in an appropriate way following calls. Calls may include those received from distressed patients or carers and / or involve handling extremely sensitive and confidential information. Calls may be of an emergency nature from other professionals or service users. - Ensure that any activity or outcomes databases are kept up to date and that all clinical data is entered accordingly. - Ensure that patient related documentation is entered into electronic health records with high degree of accuracy and completeness. - You will work closely with the team to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support. ### Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values. ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Experience **Essential** - - Broad range of administrative functions - - Ability to deal with the public in a polite and effective manner (this will include patients and carers - - Ability to liaise with all levels of professionals in a confident and effective manner. **Desirable** - - Experience of managing enquiries where the caller may be distressed or experiencing communication difficulties ### Job Related Skills **Essential** - - Working knowledge of Microsoft Office - - Ability to produce high quality correspondence and reports. - - Good general level of education **Desirable** - - Working knowledge of electronic health records systems ### Personal Qualities **Essential** - - Excellent communication skills and ability to maintain professional manner even when under pressure. - - Able to work under limited supervision but willing to access support and escalate issues, as necessary. - - Able to work competently within confidentiality and information governance policies and procedures. - - Ability to work as part of a team. ## Documents - [job description (pdf, 504.3kb)](https://www.healthjobsuk.com/documents?vdoc=10561154) - [guidance notes for candidates applying for a job at ohft (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?ddoc=2228) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.