# Admin Assistant / Receptionist > NHS job listing from Job Clerk for London North West University Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/admin-assistant-receptionist/e5cf2de0-707e-42a3-a758-63c976ea59f2 - **Markdown:** https://www.jobclerk.com/job/admin-assistant-receptionist/e5cf2de0-707e-42a3-a758-63c976ea59f2.md ## Summary - **Status:** Live - **Employer:** London North West University Healthcare NHS Trust - **Location:** Northwick Park Hospital - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 pa Inclusive of High Cost Area Supplement - **Contract type:** Permanent: This is a flexible 37.5 hours post to cover evening and weekend clinic rotationally - **Employment type:** Full time - 37.5 hours per week (Shifts can run from 8.30am to 8pm on rotation working 7.5 hours a day) - **Closing date:** 2026-10-15T22:59:00.000Z - **Posted:** 2026-10-01T13:40:43.000Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Harrow/London_North_West_University_Healthcare_NHS_Trust/NWP_Outpatients/NWP_Outpatients-v8336970 - **Application URL:** https://apps.trac.jobs/job-advert/8336970?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lnwh.nhs.uk ## Job Content ### Job overview Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriving for their appointments Book follow-up appointments File documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces To cover clinics between hours of 8:30am – 8:00pm on rotational basis following working time directive (WTD) Support the Managers and Supervisors in developing a patient focused service. Customer Care: Communicate with patients, visitors and staff in a professional and courteous manner Update patient demographics and assist with wayfinding ### Main duties of the job - Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes - Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets - Ensure that all patients attending in person are checked in - Ensure patient information is complete and up to date on the Trust ERS - Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date - Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards - Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff - Communicate effectively using all available forms of communication * For more information on the main duties of this vacancy please see the attached job description* ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Heart Values **Essential** - Demonstrate commitment to Trust HEART values ### Knowledge and Experience **Essential** - Experience of delivering excellent customer service - Experience of administrative work - Experience of working in a constantly changing environment without direct supervision **Desirable** - Cerner / NHS Experience - Understanding of confidentiality, data protection and safeguarding ### Education and Qualifications **Essential** - NVQ Level 3 or equivalent experience - English at GCSE level ### Skills Abilities and Attributes **Essential** - Confident use of Excel and Outlook and advanced keyboard skills with accuracy - Take initiative and works as a team and also self motivated and and organised - excellent time management and and ability to remain calm under pressure - flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed - Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others **Desirable** - Verbally fluent in 2nd language - Experience in using Cerner and other hospital software ## Documents - [heart values (pdf, 158.5kb)](https://www.healthjobsuk.com/documents?edoc=2615) - [guidance for applying (pdf, 914.7kb)](https://www.healthjobsuk.com/documents?edoc=1549) - [admin assistant / receptionist (pdf, 400.4kb)](https://www.healthjobsuk.com/documents?vdoc=10660713) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.