# Admin Assistant- Community Therapy Team > NHS job listing from Job Clerk for Powys Teaching Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/admin-assistant-community-therapy-team/6f663710-c6f8-4ca7-97c9-0137db27c252 - **Markdown:** https://www.jobclerk.com/job/admin-assistant-community-therapy-team/6f663710-c6f8-4ca7-97c9-0137db27c252.md ## Summary - **Status:** Live - **Employer:** Powys Teaching Health Board - **Location:** Bronllys Community Hospital - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 2 - **Salary:** £26,300 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 20 hours per week - **Closing date:** 2026-09-14T22:59:00.000Z - **Posted:** 2026-09-03T10:55:14.361Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Powys/Brecon/Powys_Teaching_Health_Board/Community_Therapy_Team/Community_Therapy_Team-v8241535 - **Application URL:** https://apps.trac.jobs/job-advert/8241535?ShowJobAdvert=&feedid=9002 - **Employer website:** https://pthb.nhs.wales ## Job Content ### Job overview Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our busy Community Therapy Team in Brecon Hospital. The post holder will be responsible for providing administrative support within the department. You will be handling incoming and making outbound calls to arrange appointments for Powys patients. You must have good communication skills and be able to remain calm, patient and show empathy in sensitive situations. Teamwork is essential and you must be IT literate. You will receive induction and training into this role but must possess the key skills required. ### Main duties of the job Deal with incoming referrals/communications and enquiries in a timely manner. Use discretion in handling confidential information and prioritise workload accordingly. Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner. Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures. Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries first time. Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly. We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are desirable ## Person Specification ### Experience **Essential** - Experience of producing correspondence - Experience of customer service / first point of contact support - Proven proficiency in use of IT software - Knowledge of office practices and able to establish new processes **Desirable** - previous experience in an office environment ### Education/Training **Essential** - Educated to GCSE level or Literacy / Numeracy at L1 or equvalent - RSA/OCR II Qualification or equivalent demonstratable skills **Desirable** - NVQ Business Administration Level 2 - Knowledge of the Data Protection Act ### Skills & Attributes **Essential** - Demonstrate PTHB values - Work as part of a team or as an individual - Positive attitude and able to act on feedback - Communicate clearly and effectively - Ability to be polite when dealing with difficult, impatient or upset people **Desirable** - Some ability to speak, read and/or write Welsh, or an eagerness to learn. ## Documents - [jd & ps (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10580579) - [oh form (pdf, 928.5kb)](https://www.healthjobsuk.com/documents?vdoc=10586021) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2375) - [flexible working (pdf, 571.8kb)](https://www.healthjobsuk.com/documents?vdoc=10583280) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2850) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.