# Account Development Manager - NHS Fleet Solutions > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/account-development-manager-nhs-fleet-solutions/86018f00-db6a-432f-a25f-d94b3d5909b8 - **Markdown:** https://www.jobclerk.com/job/account-development-manager-nhs-fleet-solutions/86018f00-db6a-432f-a25f-d94b3d5909b8.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Town:** North Shields - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 6 - **Salary:** £48,117 Plus up to 12% bonus - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T09:13:56.439Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Seaton_Delaval/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Customer_Service/Customer_Service-v8050993 - **Application URL:** https://apps.trac.jobs/job-advert/8050993?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview Reporting to the Head of Account Management, the Account Development Manager’s primary role is to ensure the continued growth and success of Northumbria Healthcare Group’s non-core revenue services. The postholder will be responsible for managing a strategic portfolio of customer accounts for Fleet’s growing number of public sector/not-for profit clients. ### Main duties of the job - Maximising performance within a defined portfolio of accounts. - Provide a key point of liaison with existing customers and stakeholders and identify and maximise opportunities for growth. - Championing the client/scheme end-users at all levels internally. - Providing clients with excellent service and support to develop relationships. - Ensuring awareness with competitive activities within accounts. - Proactively identifying existing customer needs and self-generating leads for additional business opportunities. - Liaising with other members of the team to manage existing accounts. - Maintaining accurate records on the department’s Customer Relationship Management (CRM) system. - Monitoring client satisfaction and adapting approach where possible. - Maintaining a knowledge of developments in the salary sacrifice sector. - Exhibiting and evaluating at promotional events in the UK, and via webinars. - Ensuring internal teams/sections provide the highest level of customer service. ### Detailed job description and main responsibilities The exciting opportunity has arisen for a self motivated, driven individual to join the fast paced Fleet Solutions team. This role which reports into the Head of Account Management is office based. With an excellent, proven track record in customer service, the successful candidate will be a key contact within the Fleet Solutions team to maximise performance within their portfolio of accounts. ## Job Details Reporting to the Head of Account Management, the Account Development Manager’s primary role is to ensure the continued growth and success of Northumbria Healthcare Group’s non-core revenue services. The postholder will be responsible for managing a strategic portfolio of customer accounts for Fleet’s growing number of public sector/not-for profit clients. ## Job Description Maximising performance within a defined portfolio of accounts. Provide a key point of liaison with existing customers and stakeholders and identify and maximise opportunities for growth. Championing the client/scheme end-users at all levels internally. Providing clients with excellent service and support to develop relationships. Ensuring awareness with competitive activities within accounts. Proactively identifying existing customer needs and self-generating leads for additional business opportunities. Liaising with other members of the team to manage existing accounts. Maintaining accurate records on the department’s Customer Relationship Management (CRM) system. Monitoring client satisfaction and adapting approach where possible. Maintaining a knowledge of developments in the salary sacrifice sector. Exhibiting and evaluating at promotional events in the UK, and via webinars. Ensuring internal teams/sections provide the highest level of customer service. ## Responsibilities The exciting opportunity has arisen for a self motivated, driven individual to join the fast paced Fleet Solutions team. This role which reports into the Head of Account Management is office based. With an excellent, proven track record in customer service, the successful candidate will be a key contact within the Fleet Solutions team to maximise performance within their portfolio of accounts. ## Person Specification ### Essential **Essential** - Previous experience working in an account management role - Previous experience using a Customer Relationship Management System **Desirable** - Experience of selling or managing salary sacrifice schemes - Experience of using AI to improve or support business processes ### Qualifications **Essential** - Educated to degree level or a minimum 3 years' experience working in a B2B environment ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) - [account development manager - nhs fleet solutions (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340395) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.