# Access to Information Assistant > NHS job listing from Job Clerk for United Lincolnshire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/access-to-information-assistant/44b10732-f82b-483a-ac93-cdc1569ed3fa - **Markdown:** https://www.jobclerk.com/job/access-to-information-assistant/44b10732-f82b-483a-ac93-cdc1569ed3fa.md ## Summary - **Status:** Live - **Employer:** United Lincolnshire Hospitals NHS Trust - **Town:** Lincoln - **Region:** Midlands - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Fixed term: 9 months (On site role) - **Employment type:** Full time, Flexible working, 37.5 hours per week (Mon to Fri, onsite) - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-12T07:31:21.839Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Lincoln/United_Lincolnshire_Teaching_Hospitals_NHS_Trust/Admin_Clerical_Information_Governance/Admin_Clerical_Information_Governance-v8078170 - **Application URL:** https://apps.trac.jobs/job-advert/8078170?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ulh.nhs.uk ## Job Content ### Job overview We are seeking a committed individual to join our Access to Information Team on a 9‑month fixed‑term basis. The role will assist in providing an efficient and effective administrative service to the Access to Information Team of the United Lincolnshire Teaching Hospitals NHS Trust.  This role will help support the Trust in responding to Subject Access Requests under Data Protection legislation. This is an on‑site role, as access to paper clinical records is involved, access to secure information systems, and team working required to deliver safe and effective request handling. ### Main duties of the job *Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. *Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. *Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline.  Reading requests and patient information to ensure all relevant notes are present. *Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. *Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. *Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. ### Detailed job description and main responsibilities Job Role *Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. *Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. *Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline.  Reading requests and patient information to ensure all relevant notes are present. *Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. *Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. *Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. *Report any breaches or potential breaches of statutory timescales to the Manager. *To ensure confidentiality in line with legislation and Trust Policy on all matters relating to patients, staff and Trust business. Knowledge & experience *Working knowledge of standard administrative office processes and procedures *Knowledge and understanding of GDPR 2018, Access to Health Records  *Knowledge of hospital procedures and structure *Experience of using IT systems Skills *Good IT skills *Good communication skills both verbally and written Behaviour *Flexibility, adaptability and the ability to deal with change *Polite and courteous to staff, solicitors and other professional bodies *Ability to work under pressure ## Job Details We are seeking a committed individual to join our Access to Information Team on a 9‑month fixed‑term basis. The role will assist in providing an efficient and effective administrative service to the Access to Information Team of the United Lincolnshire Teaching Hospitals NHS Trust. This role will help support the Trust in responding to Subject Access Requests under Data Protection legislation. This is an on‑site role, as access to paper clinical records is involved, access to secure information systems, and team working required to deliver safe and effective request handling. ## Job Description *Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. *Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. *Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline. Reading requests and patient information to ensure all relevant notes are present. *Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. *Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. *Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. ## Responsibilities Job Role *Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. *Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. *Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline. Reading requests and patient information to ensure all relevant notes are present. *Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. *Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. *Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. *Report any breaches or potential breaches of statutory timescales to the Manager. *To ensure confidentiality in line with legislation and Trust Policy on all matters relating to patients, staff and Trust business. Knowledge & experience *Working knowledge of standard administrative office processes and procedures *Knowledge and understanding of GDPR 2018, Access to Health Records *Knowledge of hospital procedures and structure *Experience of using IT systems Skills *Good IT skills *Good communication skills both verbally and written Behaviour *Flexibility, adaptability and the ability to deal with change *Polite and courteous to staff, solicitors and other professional bodies *Ability to work under pressure ## Person Specification ### Skills **Essential** - Good communication skills, verbal (inc telephone) and written - Able to cope with pressure and work to deadlines **Desirable** - Organisational Skills - Knowledge of the GDPR 2018 and the access to health records Act 1990 ### Education **Essential** - Maths and English GCSE or equivalent, grade 4 or above ### Experience/ Knowledge **Essential** - Recent Office/ Clerical Experience - Understanding of standard office processes and procedures - Knowledge of Microsoft word and databases **Desirable** - NHS background ### Specific requirements **Essential** - To be able to prioritse workload - Work with minimal supervision - Able to cope with pressures and work to strict deadlines ## Documents - [ceo welcome letter (pdf, 83.6kb)](https://www.healthjobsuk.com/documents?edoc=2883) - [ulht staff networks (pdf, 13.9mb)](https://www.healthjobsuk.com/documents?edoc=2739) - [access to information assistant jd (pdf, 396.6kb)](https://www.healthjobsuk.com/documents?vdoc=10370115) - [acceptable use of ai in personal statements (pdf, 95.3kb)](https://www.healthjobsuk.com/documents?edoc=2953) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.