# Access to Health Records Case Handler > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/access-to-health-records-case-handler/f06de6e2-4350-473f-8e16-6e39a60b5192 - **Markdown:** https://www.jobclerk.com/job/access-to-health-records-case-handler/f06de6e2-4350-473f-8e16-6e39a60b5192.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Location:** Llandudno General Hospital - **Workplace type:** onsite - **Grade:** Band 3 - **Salary:** £26813.00 to £27890.00 - **Contract type:** Permanent - **Employment type:** Full time, Job share, 37.5 hours per week (This is Full time Position but open to job share dependent on candidates) - **Closing date:** 2026-10-29T23:59:00.000Z - **Posted:** 2026-10-15T11:56:19.804Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8354350 - **Application URL:** https://apps.trac.jobs/job-advert/8354350?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. The role plays a key part in supporting compliance with Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for patient records. If you are someone with great communication skills, extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you. You may already have experience of working within this field, or are looking for a new challenge in a new role within a new service in which you can draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to enable compliance with, and provide assurance on, requirements within the data protection legislation. We would expect the candidate to already have good understanding of Data Protection and GDPR, however, further specialised training will be offered as part of the development of the role. Base to be agreed with successful applicant as can be Wrexham Maelor Hospital or Llandudno General Hospital. For further details contact: Access to Health Records Support Managers Ashleigh.Baskeyfield@wales.nhs.uk / Nia.Hughes1fc106@wales.nhs.uk ### Main duties of the job Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with; General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure. The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality. To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Other **Essential** - Commitment to placing the patient at the heart of what we do - Self-motivated, hardworking and enthusiastic - Present self in a professional manner, being courteous, respectful and helpful. - Good interpersonal skills and ability to empathise. - To respect confidentiality and the rights of the patient - Ability to exert light/moderate physical effort when handling casenotes and trolleys - Ability to travel between sites. - Ability to adapt to new ways of working and contribute to service improvement ### Experience **Essential** - Experience of working with Microsoft packages - Strong Communication Skills - Previous administrative experience - Managing own individual, large/complex workload **Desirable** - NHS experience - Experience of handling sensitive and complex sets of information and situations - Experience of working with the Data Protection Act and Access to Health Records Act - Experience of using multiple ICT systems at once. ### Skills and Attributes **Essential** - Ability to sustain accuracy of work and achieve a consistently high standard under pressure. - Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities - Ability to recognise and evaluate issues - Ability to remain calm and professional under pressure. - Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams. - Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations. - Ability to deal with and respond appropriately to on the spot concerns **Desirable** - Ability to speak Welsh ### Qualifications and Knowledge **Essential** - NVQ Level 3 or equivalent qualification/ work experience - A general understanding of health-related General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, and Access to Health Records Act 1990 - Knowledge and understanding of principles of confidentiality. **Desirable** - GDPR Foundation level - Evidence of continual professional development - Working knowledge of how to manage multiple document types ## Documents - [oh form (docx, 103.2kb)](https://www.healthjobsuk.com/documents?vdoc=10697851) - [jdps - english (docx, 211.5kb)](https://www.healthjobsuk.com/documents?vdoc=10697848) - [ds&mp – cymraeg (docx, 171.4kb)](https://www.healthjobsuk.com/documents?vdoc=10697849) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.