# Access Team Leader > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/access-team-leader/705eafba-91e2-4f3b-a49d-9a3ed3b8928e - **Markdown:** https://www.jobclerk.com/job/access-team-leader/705eafba-91e2-4f3b-a49d-9a3ed3b8928e.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (between hours 8.00 and 17.00) - **Closing date:** 2026-08-02T23:59:00.000Z - **Posted:** 2026-07-17T11:43:10.921Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Ormskirk/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Administration/Administration-v8164509 - **Application URL:** https://apps.trac.jobs/job-advert/8164509?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview Work Pattern: Between 8:00am and 5:00pm, Monday to Friday - final arrangements will be discussed at interview. Location: Based across both Ormskirk District General Hospital and Southport District General Hospital. We’re excited to offer a fantastic opportunity for an Access Team Leader to join Mersey West Lancashire NHS Trust, supporting our teams across the Southport and Ormskirk sites. This is a key role for a motivated, proactive individual who thrives in a fast‑paced environment. We’re looking for someone who brings strong leadership qualities, excellent communication skills, and a positive, solutions‑focused approach. As Access Team Leader, you’ll guide and support the Access Team to deliver high‑quality service, meet performance targets, and ensure a smooth and efficient patient access journey. If you’re driven, organised, and passionate about leading people to achieve great results, we’d love to hear from you. Interviews will take place on 11th August, 2026 ### Main duties of the job You will play a key role in leading, motivating, and developing the Access Team, providing clear guidance, effective training, and confident leadership to help every team member perform at their best. This is a fast‑paced and rewarding role, ideal for someone who brings energy, enthusiasm, and a flexible, can‑do approach to meeting the needs of the service. You will oversee the day‑to‑day operations of the team, ensuring smooth workflows, strong communication, and a consistently high standard of service. Building positive relationships and fostering a supportive team culture will be central to your role, alongside delivering an excellent patient experience in line with Trust expectations. ### Detailed job description and main responsibilities What You’ll Bring - A confident, professional approach, with the ability to engage effectively with a wide range of people in a fast‑paced, high‑profile environment - Strong communication skills, whether face‑to‑face, over the phone, or in writing,  with the ability to adapt your style to suit the situation - Proven decision‑making skills, with the ability to prioritise effectively when faced with competing demands - Excellent organisational abilities, combined with clear, concise com ## Person Specification ### other **Essential** - Combination of sitting standing and walking throughout the day. - Frequent interruptions throughout the day when dealing with patient and staff queries - Ability to remain calm and work effectively in pressure situations - Daily requirement to deal with distressed patients and staff - Occasional requirement to deal with verbal aggression from patients and staff - Use of VDU throughout the day. ### Skills **Essential** - Standard keyboard skills - Ability to train and motivate staff - Ability to use own initiative when dealing with staff and patients issues - Good organisational skills - Ability to maintain a high level of discretion, diplomacy and tact at all times. - Ability to prioritise own workload - Ability to recognise and solve problems and identify when further action is required - Excellent interpersonal skills with ability to use tact and diplomacy. - Detail oriented and able to meet deadlines - Good understanding of confidentiality - Good verbal and written communication and telephone skills ### Our values **Essential** - We are Kind - We are Open - We are Inclusive ### Qualifications **Essential** - NVQ level 4 in administration or relevant other subject or equivalent level of knowledge - Educated to at least GCSE level with 5 grade at C or above or equivalent experience - European Computer Driving Licence (ECDL) ### Knowledge and experience **Essential** - Data entry experience - Good knowledge of Administrative Systems - Previous supervisory and staff management experience - Knowledge of 18 week RTT and cancer targets - Experience of dealing with customers - Experience of dealing with complaints **Desirable** - Previous NHS experience - Knowledge of Medway or other Patient Administrative System - Experience of scheduling outpatient and inpatient appointments - Experience of managing reception desks ## Documents - [hwwb risk id (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10465750) - [job description (pdf, 266.2kb)](https://www.healthjobsuk.com/documents?vdoc=10465748) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [person specification (pdf, 201.6kb)](https://www.healthjobsuk.com/documents?vdoc=10465749) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.