# Access Team Leader Outpatients

> NHS job listing from Job Clerk for Walsall Healthcare NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/access-team-leader-outpatients/09a79cbc-dd73-4d0a-a4f6-2e13c7205101
- **Markdown:** https://www.jobclerk.com/job/access-team-leader-outpatients/09a79cbc-dd73-4d0a-a4f6-2e13c7205101.md

## Summary

- **Status:** Archived / closed
- **Employer:** Walsall Healthcare NHS Trust
- **Location:** Walsall
- **Profession:** Manager and corporate
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** Secondment: 12 months
- **Employment type:** Full time - 37.5 hours per week (Monday - Friday)
- **Closing date:** 2026-08-07T08:00:00.000Z
- **Posted:** 2026-07-24T14:43:51.968Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Walsall/Walsall_Healthcare_NHS_Trust/Admin_Clerical/Admin_Clerical-v8138035
- **Employer website:** https://www.walsallhealthcare.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen for a motivated and experienced individual to join the Outpatient Access Team as an Outpatient Elective Access Team Leader on a secondment basis. The successful candidate will provide day-to-day leadership and operational management of the Outpatient Elective Access Team, ensuring patients on elective pathways are managed efficiently and in line with Referral to Treatment (RTT) and national performance standards. You will play a key role in supporting service delivery, improving patient access, and ensuring high-quality administrative processes across elective services.

We are looking for an individual who:

- Has experience of elective pathway management and RTT rules.
- Previous experience in a Operational Team Leader role
- Demonstrates strong leadership and people management skills.
- Has excellent organisational and problem-solving abilities.
- Possesses strong communication and stakeholder engagement skills.
- Is confident analysing data and producing performance information.
- Can work effectively under pressure and manage competing priorities.
- Has a good understanding of NHS operational processes and performance targets.

What You'll Gain

This secondment provides an excellent development opportunity for someone looking to broaden their operational management experience and develop leadership skills within a fast-paced elective care environment.

### Main duties of the job

To operationally lead Department’s departmental/division’s systems: recruitment and selection, staffing Admin team.

- Responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment: implementation and maintenance of office/related issues.
- Using initiative to ensure patients are booked in line with local and national access targets.
- To work in the Access Team environment supporting the Elective Access manager
- The role offers exposure to: Service and performance management. Team leadership and workforce management. Elective recovery and transformation programmes. Cross-departmental and multidisciplinary working. We welcome applications from individuals who are committed to delivering excellent patient care and improving access for our patients
- Service and performance management.
- Team leadership and workforce management.
- Elective recovery and transformation programmes.
- Cross-departmental and multidisciplinary working.

### Detailed job description and main responsibilities

Ensure staffing levels are maintained to provide continued service delivery with the team.to enable all daily business can be completed and KPI’s are maintained.

Monitor and maintain booking utilisation

IPDR's

See full job description

## Person Specification

### Skills

**Essential**

- Use of IT applications
- Understanding of 18 week RTT pathways
- Ability to work on own initiative or as a team

### Experience

**Essential**

- Previous NHS Administration role
- Previous experience in Team Leader role
- Previous experience in NHS Team Leader role
- Previous experience in NHS patient facing role
- Previous experience in customer care environment

### Qualifications

**Essential**

- NVQ Level 3 or 4 in Business Administration, Management, Healthcare Administration, or equivalent experience (2) Management or leadership qualification (2) NVQ 3 or 4 in Customer Care (2)
- Management or Leadership qualification
- NVQ 3 or 4 in Customer Care

## Documents

- [flexible working document (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2426)
- [afc band 4 access team leader jd (pdf, 880.3kb)](https://www.healthjobsuk.com/documents?vdoc=10436296)
- [afc band 4 access team leader ps (pdf, 752.5kb)](https://www.healthjobsuk.com/documents?vdoc=10436297)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.