# A&E Weekend Supervisor > NHS job listing from Job Clerk for Moorfields Eye Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/aande-weekend-supervisor/e2d9079c-f397-4fd3-a28a-532f8de8ba5b - **Markdown:** https://www.jobclerk.com/job/aande-weekend-supervisor/e2d9079c-f397-4fd3-a28a-532f8de8ba5b.md ## Summary - **Status:** Live - **Employer:** Moorfields Eye Hospital NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £20,511.60 - £22,433.40 Per Annum, Including HCAS. Pro Rata'd as Part Time - **Contract type:** 12 months (12 month fixed term role) - **Employment type:** Part time - 22.5 hours per week (Hours and Days non negotiable) - **Closing date:** 2026-08-07T22:59:00.000Z - **Posted:** 2026-08-03T09:00:48.123Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Moorfields_Eye_Hospital_NHS_Foundation_Trust/Administration_Supervision/Administration_Supervision-v7979248 - **Application URL:** https://apps.trac.jobs/job-advert/7979248?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.moorfields.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays). The working pattern for this  part-time role is: Saturday & Sunday Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs Monday 13:00 -21:00(including bank holidays) The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service.  Effective communication, attention to detail and excellent customer service principles are essential skills required for this role. The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme. Please note we cannot offer sponsorship for this role. ### Main duties of the job Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations. Coordinate work of the A&E coordinators on day to day basis. Supervise, train and support A&E coordinators to deliver excellent customer service to patients. Overall management responsibility for delegated members of the admin staff. Working with service managers to ensure key performance indicators are met. Using patient administration systems to manage patient registration, appointment bookings and referrals. To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service. To provide cross-cover within the supervisor team when required. Liaise with teams across the hospital network to resolve patient queries. ### Detailed job description and main responsibilities Please see the job description for full details of the role and responsibilities for this post. To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis. To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road. To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust’s Access Policy at all times. To work as part of a service team and provide cross- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Two years supervisory experience in management , ideally within NHS primary care - Strong leadership and people management skills - Excellent organisational, communication, and problem-solving skills **Desirable** - Experience of using a patient administration system - Knowledge of HR processes (eg sickness and performance management) ### Knowledge & Skills **Essential** - Proficient in the use of MS Office IT software packages (eg MS Excel, Word). - Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels - Excellent organisational skills, including the ability to prioritise the workload of the team and one's self - Effective customer service delivery ### Education/Qualifications **Essential** - Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. - NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience **Desirable** - Evidence of continuing education and development ## Documents - [weekend sup jd (pdf, 448.4kb)](https://www.healthjobsuk.com/documents?vdoc=10320282) - [meh privacy notice (pdf, 138.0kb)](https://www.healthjobsuk.com/documents?edoc=1732) - [meh staff benefits (pdf, 919.1kb)](https://www.healthjobsuk.com/documents?edoc=1731) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.