# A&E Support Volunteer > NHS job listing from Job Clerk for North Cumbria Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/aande-support-volunteer/03c5dbe0-7b62-45e6-b5db-3b0bb30f2b34 - **Markdown:** https://www.jobclerk.com/job/aande-support-volunteer/03c5dbe0-7b62-45e6-b5db-3b0bb30f2b34.md ## Summary - **Status:** Live - **Employer:** North Cumbria Integrated Care NHS Foundation Trust - **Location:** Cumberland Infirmary - **Workplace type:** onsite - **Salary:** Voluntary - **Contract type:** Voluntary - **Employment type:** Flexible working, Other, Voluntary - **Closing date:** 2026-09-05T22:59:00.000Z - **Posted:** 2026-08-19T09:40:43.668Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cumbria/Carlisle/North_Cumbria_Integrated_Care_NHS_Foundation_Trust/AE_Support_Volunteer/AE_Support_Volunteer-v8239766 - **Application URL:** https://apps.trac.jobs/job-advert/8239766?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ncic.nhs.uk ## Job Content ### Job overview We are looking for volunteers to join our team in A&E. What is the purpose of the role? The Accident & Emergency Department is the first point of contact for patients needing emergency treatment within the hospital. The types of patients that visit the department are in critical need of care and assistance and need to be seen and responded to quickly. This means that the clinical staff are usually extremely busy and need help when carrying out non-clinical but important tasks. To be a volunteer, you need to be over 18 years of age and live in the local Cumberland area. Why we need your help? Attendances at the emergency department continue to remain high and the pressure on our staff are working under very busy circumstances. We need your help to alleviate pressure from staff by helping with COVID procedures as patients enter the department. We also would like volunteers to support staff by helping with non-clinical tasks such as making patients and visitors refreshments and befriending lonely patients. ### Main duties of the job What tasks can this role include? - Helping with any COVID procedures as patients enter the department. - Alerting staff when a patient or visitor has COVID symptoms so they can assess and make the next steps - Offering appropriate patients, carers and visitors drinks. - Befriending and listening to patients - especially those who have come in alone. - Offer to get chairs for relatives and carers waiting with patients. - Offer patient toiletry packs. - Help patients to fill in a patient survey. - Wipe down chairs. ### Detailed job description and main responsibilities Please ensure that you document evidence of meeting all the essential criteria in the supporting information. - If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: - youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure - the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro – Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock – Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good communication Skills **Desirable** - Organisational Skills ### Experience **Essential** - Customer Service Experience - Working in a busy enviroment **Desirable** - Sensitivity ## Documents - [262 ncic a&e support volunteer role descriptor (pdf, 625.7kb)](https://www.healthjobsuk.com/documents?vdoc=10550508) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.