# A&E Receptionist

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/aande-receptionist/fde9488d-d77d-4377-9924-2692ca521a5f
- **Markdown:** https://www.jobclerk.com/job/aande-receptionist/fde9488d-d77d-4377-9924-2692ca521a5f.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 24 hours per week (Rota base weekdays, weekends, Nights and Bank holidays)
- **Closing date:** 2026-08-03T23:59:00.000Z
- **Posted:** 2026-07-21T07:51:32.319Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/WestonsuperMare/Bristol_NHS_Foundation_Trust/Administration/Administration-v8160788
- **Application URL:** https://apps.trac.jobs/job-advert/8160788?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening,  weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts.

The current shifts are 0730-1530 and 1530-Midnight

Interviews will be held on Tuesday 11th August 2026

### Main duties of the job

You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.

### Detailed job description and main responsibilities

For more details please see attached job description for main duties and responsibilities for the vacancy.

## Person Specification

### Experience

**Essential**

- Clerical/Administration experience
- Working with the public
- Customer service experience

**Desirable**

- Previous NHS experience

### Personal Qualities

**Essential**

- good customer service skills for both internal and external users face to face and telephone

### Education and Qualification

**Essential**

- Good standard of general education

**Desirable**

- Computer skills/ECDL

### Knowledge, skills and abilities

**Essential**

- good organisation skill and self management to multi task
- knowledge of office procedures including filing

**Desirable**

- Good keyboard skills

## Documents

- [a&e job description (pdf, 824.5kb)](https://www.healthjobsuk.com/documents?vdoc=10461483)
- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.