# 999 Emergency Call Handler - Norwich > NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/999-emergency-call-handler-norwich/961b195e-dbdd-41f7-b451-e3d8b44b5e8a - **Markdown:** https://www.jobclerk.com/job/999-emergency-call-handler-norwich/961b195e-dbdd-41f7-b451-e3d8b44b5e8a.md ## Summary - **Status:** Archived / closed - **Employer:** East of England Ambulance Service NHS Trust - **Location:** East of England Ambulance Service NHS Trust Headquarters - **Workplace type:** onsite - **Profession:** Emergency call handler - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 per annum - **Contract type:** Permanent: Relief rota - **Employment type:** Full time - 37.5 hours per week (relief rota) - **Closing date:** 2026-09-21T22:59:00.000Z - **Posted:** 2026-09-07T15:20:44.878Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Ambulance_Service_Trust/Emergency_Operations_Centre/Emergency_Operations_Centre-v8278550 - **Employer website:** https://www.eastamb.nhs.uk ## Job Content ### Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts from Monday to Sunday. This will be a mixture of day and night shifts Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required; however, we do ask that you read the pre employment guidance which will support you when you commence training. Please be aware we are looking for Full Time staff only, the Training & Mentoring period is fully paid & hours are Full Time. ### Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. ### Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. Please note the scheduled interview dates: October 2026 - 6th - 7th How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Qualifications **Essential** - Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process. ### Skills & Knowlegde **Essential** - Effective verbal and written communication skills - Work on own initiative - Prioritise and undertake numerous tasks simultaneously - Remain calm under pressure - Work as part of a high performance team ### Personal Attributes **Essential** - High standards of personal professionalism - Determination to meet targets - Ability to judge priorities when dealing with emergency situations - Willingness to learn - Empathy and compassion ## Documents - [new ch ps (pdf, 168.6kb)](https://www.healthjobsuk.com/documents?vdoc=10594769) - [emergency call handler - job description (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10594768) - [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937) - [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.