# 999 Call Handler (Emergency Medical Dispatcher) - Bristol > NHS job listing from Job Clerk for South Western Ambulance Service NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/999-call-handler-emergency-medical-dispatcher-bristol/aeb0a87c-71ac-437e-b501-a60b419a5133 - **Markdown:** https://www.jobclerk.com/job/999-call-handler-emergency-medical-dispatcher-bristol/aeb0a87c-71ac-437e-b501-a60b419a5133.md ## Summary - **Status:** Live - **Employer:** South Western Ambulance Service NHS Foundation Trust - **Town:** Exeter - **Region:** South West - **Country:** England - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum* - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-30T23:59:00.000Z - **Posted:** 2026-06-03T22:05:32.507Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Devon/Bristol/South_Western_Ambulance_Service_NHS_Foundation_Trust/Call_Handler/Call_Handler-v8057294 - **Application URL:** https://apps.trac.jobs/job-advert/8057294?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swast.nhs.uk ## Job Content ### Job overview Ambulance Service, is the patient breathing? Do you want to make a difference to our patients as part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension? Would you like to develop your career within the Emergency Operations Centre (EOC)? If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins. When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time. ### Main duties of the job Please refer to the attached 'Full EMD advert' document for full details of this vacancy. Part-time hours will be considered through a flexible working application which will be reviewed on a case by case basis. For further information, please visit Balancing Patient Care and Employee Well-being (swasft-joinus.co.uk) Please note that this role is 24/7 365 days a year (including bank holidays, weekends, days, nights etc.) and we work shifts to achieve this. Shortlisted candidates will be invited to attend an assessment centre. For a further insight to this role, please view the following video https://vimeo.com/742269034/8e60f54da6 Please note, we are recruiting to a holding pool for our next course intakes. ### Detailed job description and main responsibilities For further information about this role please see attached the job description and person specification attached Right to work / Certificate of Sponsorship This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position. For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa ## Job Details Ambulance Service, is the patient breathing? Do you want to make a difference to our patients as part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension? Would you like to develop your career within the Emergency Operations Centre (EOC)? If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins. When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time. ## Job Description Please refer to the attached 'Full EMD advert' document for full details of this vacancy. Part-time hours will be considered through a flexible working application which will be reviewed on a case by case basis. For further information, please visit Balancing Patient Care and Employee Well-being (swasft-joinus.co.uk) Please note that this role is 24/7 365 days a year (including bank holidays, weekends, days, nights etc.) and we work shifts to achieve this. Shortlisted candidates will be invited to attend an assessment centre. For a further insight to this role, please view the following video https://vimeo.com/742269034/8e60f54da6 Please note, we are recruiting to a holding pool for our next course intakes. ## Responsibilities For further information about this role please see attached the job description and person specification attached Right to work / Certificate of Sponsorship This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position. For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa ## Person Specification ### Qualifications **Essential** - Experience of inputting data accurately and quickly using a keyboard - Basic computer literacy **Desirable** - RSA Stage 1 keyboard skills - First Aid at Work Course ### Previous Experience **Essential** - Previous experience of dealing with members of the public in a customer service environment ## Documents - [full emd advert (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?vdoc=10347257) - [swast code of conduct (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2579) - [career pathway for an emd (jpg, 55.0kb)](https://www.healthjobsuk.com/documents?vdoc=10347258) - [jd - emergency medical dispatcher - b3 (pdf, 220.1kb)](https://www.healthjobsuk.com/documents?vdoc=10347256) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.