# 1st Line Support Engineer - Digital Operations > NHS job listing from Job Clerk for East and North Hertfordshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/1st-line-support-engineer-digital-operations/1270b1ec-2400-4181-8f27-2547aed5630d - **Markdown:** https://www.jobclerk.com/job/1st-line-support-engineer-digital-operations/1270b1ec-2400-4181-8f27-2547aed5630d.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire Teaching NHS Trust - **Location:** Lister Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Departmental On Call Rota) - **Closing date:** 2026-09-11T22:59:00.000Z - **Posted:** 2026-08-28T15:00:55.624Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Stevenage/East_North_Hertfordshire_Teaching_NHS_Trust/ENH_Digital_Service_Desk/ENH_Digital_Service_Desk-v8263377 - **Application URL:** https://apps.trac.jobs/job-advert/8263377?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Add Job Title who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. To provide a continually improve the efficiency of the Service Desk and in turn provide more efficient and effective service by adhering to agreed policies and procedures. You will perform first level diagnostic procedures to identify and rectify problems reported, offer telephone advice, guidance and/or resolution where possible, prioritise and filter service desk calls requiring further action and then forward these calls to appropriate IT staff. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job Provide reports and statistics for management on service called received and Service Desk activity. Maintain a configuration database of all Trust computer equipment, ensuring that data is accurate and up to date. Together with Service Desk colleagues, provide cover for the Service Desk. Contribute to general IT office administration. Distribute departmental procurement documents as and when requested. Provide documentation and maintain all incident reporting. To participate if required in a 24x7x365 on-call rota as required. To participate if required in a staff on-site rota covering out of hours/ unsociable hours. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role. ## Person Specification ### Skills **Essential** - Works well with management and peers - Self Starter & Reliable - Good telephone manner and communication skills - Interpersonal Skills - Keeps calm in busy pressurized situations - Ability to learn and communicate technical information - Ability to work on own or as part of a team ### Knowledge **Essential** - Knowledge of Windows 11, Office 2010 & 365use of Email and service desk software - Printer and other IT Peripheral Operation **Desirable** - Familiar with using a PC and standard office software - NHS Mail ### Other requirements **Essential** - Understanding of, and commitment to, equality, diversity and inclusion - Role model our Trust values every day ### Previous Experience **Essential** - IT support - Office Admin Skills customer focused work, advanced keyboard skills - Able to prioritize and triage telephone calls using own initiative - Some experience of working under pressure and to tight deadlines - Experience of Liaising with suppliers, colleagues and IT users **Desirable** - Service Operations - PC First Line Support - Recent Customer Service Experience/Call Centre - Worked in a large organization/busy office - Preparations of short written reports ### Qualifications/ Training **Essential** - A level passes, BTEC or equivalent - Service Desk Operator Training, ITIL Knowledge **Desirable** - Database Report Training ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [1st line support engineer applicant pack (pdf, 872.3kb)](https://www.healthjobsuk.com/documents?vdoc=10577432) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.