# 111 Health Advisor (Call Handler) - Crawley > NHS job listing from Job Clerk for South East Coast Ambulance Service NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/111-health-advisor-call-handler-crawley/130c1b83-ad92-4eba-812c-0c5021f1e080 - **Markdown:** https://www.jobclerk.com/job/111-health-advisor-call-handler-crawley/130c1b83-ad92-4eba-812c-0c5021f1e080.md ## Summary - **Status:** Live - **Employer:** South East Coast Ambulance Service NHS Foundation Trust - **Town:** Crawley - **Region:** South East - **Country:** England - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (15 - 37.5 hours per week) - **Closing date:** 2026-06-24T23:59:00.000Z - **Posted:** 2026-06-15T11:31:22.719Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/Crawley/South_East_Coast_Ambulance_Service_NHS_Foundation_Trust/NHS_Health_Advisor_Team_Leader_Contact_Centre/NHS_Health_Advisor_Team_Leader_Contact_Centre-v8083309 - **Application URL:** https://apps.trac.jobs/job-advert/8083309?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.secamb.nhs.uk ## Job Content ### Job overview 111 Call Handler (Health Advisor) - Crawley Join your local Ambulance Service! Your NHS needs YOU! Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. You are the first person our patients speak to when they call 111, it could be urgent and they may require an ambulance. Alternatively, they simply are in need of some advice and support from you. The 111 service receive a huge variety of calls which means no two days are ever the same. Progression Opportunities We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust such as Human Resources and Administration and operational front-line roles, leading to a career as a Paramedic or in Senior Management. What makes a great NHS 111 Call Handler (Health Advisor)? - Our 111 Call Handlers are all caring and empathetic - They all have great communication skills and love talking to people - They're all happy and able to work flexibly - They all love making a difference to people's lives ### Main duties of the job When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations.  The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone.  Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation. As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates and weekends but due to our flexible working, we will work with you to create a rota that gives you a great work/life balance whilst meeting the needs of the trust. Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part time position. Please give this consideration before making your application. ### Detailed job description and main responsibilities Applicant Requirements Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education.  Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature. Further Information If you are successfully shortlisted, you will be required to complete an online Psychometric test as part of the recruitment process. All successful applicants will be required to undertake an Enhanced DBS check for children and adults. ## Job Details 111 Call Handler (Health Advisor) - Crawley Join your local Ambulance Service! Your NHS needs YOU! Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. You are the first person our patients speak to when they call 111, it could be urgent and they may require an ambulance. Alternatively, they simply are in need of some advice and support from you. The 111 service receive a huge variety of calls which means no two days are ever the same. Progression Opportunities We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust such as Human Resources and Administration and operational front-line roles, leading to a career as a Paramedic or in Senior Management. What makes a great NHS 111 Call Handler (Health Advisor)? Our 111 Call Handlers are all caring and empathetic They all have great communication skills and love talking to people They're all happy and able to work flexibly They all love making a difference to people's lives ## Job Description When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation. As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates and weekends but due to our flexible working, we will work with you to create a rota that gives you a great work/life balance whilst meeting the needs of the trust. Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part time position. Please give this consideration before making your application. ## Responsibilities Applicant Requirements Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4). This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature. Further Information If you are successfully shortlisted, you will be required to complete an online Psychometric test as part of the recruitment process. All successful applicants will be required to undertake an Enhanced DBS check for children and adults. ## Person Specification ### Experience **Essential** - Previous experience working and communicating with the public - Ability to communicate with a variety of different people and build rapport **Desirable** - Experience of working in a computer based role - strong IT skills - Previous experience of working within a team or with stakeholders across a range of setting ### Qualifications/Training **Essential** - Educated to GCSE or Functional Skills in Maths, English and ICT skills OR evidence within previous employment that they have used Maths and English to GCSE level or higher **Desirable** - NHSP Pathways trained or other medical triage system background ## Documents - [call handler job description (pdf, 140.4kb)](https://www.healthjobsuk.com/documents?vdoc=10375792) - [candidate application guidance (pdf, 302.3kb)](https://www.healthjobsuk.com/documents?edoc=2968) - [employee information privacy notice (pdf, 242.7kb)](https://www.healthjobsuk.com/documents?edoc=2103) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.