# 111 Call Handler > NHS job listing from Job Clerk for Welsh Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/111-call-handler/ac348bab-76e3-4ae0-af10-a702551a6980 - **Markdown:** https://www.jobclerk.com/job/111-call-handler/ac348bab-76e3-4ae0-af10-a702551a6980.md ## Summary - **Status:** Live - **Employer:** Welsh Ambulance Service NHS Trust - **Town:** Newport - **Region:** Newport - **Country:** Wales - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £26,300 - £27,890 per annum, pro rata - **Contract type:** Permanent: Contracted hours available – full time 37.5 and part time 30 / 24 / 22.5 / 20 / 18 / 15 all on a fixed rota. - **Employment type:** Full time, Part time, 37.5 hours per week (Shifts will predominantly be during the weekends, evenings and bank holiday periods and will include night shifts and day shifts. A flexible approach is essential. Examples of full-time & part time rotas can be found in the attached documents.) - **Closing date:** 2026-06-25T23:59:00.000Z - **Posted:** 2026-06-11T15:21:53.144Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Denbighshire/Swansea/Welsh_Ambulance_Service_University_NHS_Trust/Call_Handling/Call_Handling-v8054735 - **Application URL:** https://apps.trac.jobs/job-advert/8054735?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ambulance.nhs.wales ## Job Content ### Job overview NHS 111 Wales, Call Handler, Swansea Permanent - full time  - 37.5 hours per week / part time - shift work . Location: NHS 111 Wales, Matrix House, Parc Matrix, Swansea, SA6 8RE Salary £26,300 - £27,890 per annum pro rata plus shift enhancements for unsociable hours. Contracted hours available – full time 37.5 and part time 30 / 24 / 22.5 / 20 / 18 / 15 all on a fixed rota. Rota’s attached. Please specify in your application how many hours and which rota you would like to apply for. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ### Main duties of the job Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time? You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust). The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system. Equally important is an ability to treat our patients with dignity, empathy and respect. For successful candidates, training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You must be aged 18 or over to start in this role. Please note we are unable to offer sponsorship for this post. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Job Details NHS 111 Wales, Call Handler, Swansea Permanent - full time - 37.5 hours per week / part time - shift work . Location: NHS 111 Wales, Matrix House, Parc Matrix, Swansea, SA6 8RE Salary £26,300 - £27,890 per annum pro rata plus shift enhancements for unsociable hours. Contracted hours available – full time 37.5 and part time 30 / 24 / 22.5 / 20 / 18 / 15 all on a fixed rota. Rota’s attached. Please specify in your application how many hours and which rota you would like to apply for. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ## Job Description Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time? You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust). The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system. Equally important is an ability to treat our patients with dignity, empathy and respect. For successful candidates, training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You must be aged 18 or over to start in this role. Please note we are unable to offer sponsorship for this post. ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Person Specification ### Skills **Essential** - Excellent interpersonal skills - Excellent communication skills - Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills - Flexible approach to work - Sound IT skills - Able to use critical thinking skills - Problem solving skills - Ability to follow and interpret policies and procedures **Desirable** - Ability to speak Welsh ### Experience **Essential** - Dealing with the public on the phone - Working as part of a team - Good telephony skills **Desirable** - Experience of working in a call centre environment - Health service experience ### Qualifications **Essential** - Minimum 5 GCSEs or equivalent **Desirable** - NVQ Level 3 or equivalent ## Documents - [jd - sd (pdf, 200.4kb)](https://www.healthjobsuk.com/documents?vdoc=10344490) - [ps - mp (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10344491) - [ceo letter (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=915) - [rota example (pdf, 688.5kb)](https://www.healthjobsuk.com/documents?vdoc=10344493) - [ceo - cymraeg (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=1976) - [wast behaviour pack (pdf, 235.8kb)](https://www.healthjobsuk.com/documents?edoc=2728) - [oh form - ig ffurflen (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10344492) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2839) - [nwssp recruitment services privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=1635) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.