Communication and interpersonal skills

Master communication and interpersonal skills. This course is designed to enhance your abilities in patient interaction, teamwork, and handling complex communication challenges.

Estimated total duration: 6-8 hours

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Course Overview

7 Modules

40 Videos

13 Readings

7 Quizzes

Foundations of Communication in Healthcare

Explore the main principles of effective communication and their pivotal role in healthcare outcomes.

Building Rapport with Patients

Discover strategies for establishing trust and empathy with patients, key to building rapport.

Effective Communication Between Colleagues

Uncover key strategies for fostering clear and collaborative communication within healthcare teams, crucial for patient safety and care quality.

Communication Difficulties and Diversity

This module delves into the nuances of communicating with individuals facing diverse challenges, emphasizing inclusivity and understanding in healthcare settings.

Delivering Bad News and Family Updates

This module focuses on the delicate art of conveying difficult news to patients and their families, emphasizing the balance between empathy and clarity while considering legal and ethical implications.

Communicating at End-of-Life (ReSPECT)

This module focuses on sensitive yet crucial aspect of end-of-life conversations.

Challenging Communications with Colleagues

This module addresses the complexities of workplace communication, focusing on overcoming barriers and resolving conflicts.

What this course covers

Communication and interpersonal skills is an online CPD course for healthcare professionals who want practical evidence for interviews, portfolios, appraisal, and career progression. It combines structured teaching with short activities so learners can record relevant development without losing sight of real NHS workplace expectations.

The course includes 7 modules, 40 videos, 13 readings, and 7 knowledge checks. It is designed to be completed online, with an estimated duration of 6-8 hours andAwaiting confirmation CPD points available on completion.

Use the course certificate and notes as supporting evidence when discussing audit, quality improvement, communication, ethics, reflective practice, or other NHS-relevant development in applications and interviews.

Learning outcomes

Understand the role and importance of effective communication within the healthcare setting.
Learn how improved communication can directly enhance health outcomes.
Grasp the principles of confidentiality and their application in healthcare communication.
Explore various communication techniques and how to combine them effectively.
Develop listening and consultation skills, including the elicitation of Ideas, Concerns, and Expectations (ICE).
Master the fundamentals of building rapport with patients in a healthcare setting.

Who this is for

This course is suitable for NHS applicants, doctors, nurses, allied health professionals, healthcare support workers, international medical graduates, and anyone building a clearer CPD record for healthcare recruitment.

How to use it

After completing the course, save the certificate in your portfolio and connect the learning to specific examples from practice. That makes the CPD evidence more useful when writing supporting statements or answering interview questions.

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